Complaints Administrator

Takealot South Africa's leading online retailer, is looking for a talented Complaints Administrator Intern to join our team. 

We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us! 

Think you’ve been challenged before? Think again!

Key Responsibilities

• To assist the complaints administrative process and resolution thereof. 
• Understand the different departments’ policies and procedures, in order to facilitate investigations and communicate effectively within the expected timelines. 
• Understand the delivery process end to end to investigate and resolve logistic escalations, in order to provide and action resolution feedback where applicable to our clients. 
• Liaise with the Takealot Fulfilment branches, DC’s, Supply Chain and team leads from respective teams where necessary to drive resolution. 
• Liaising with customer service to obtain further information to facilitate investigation resolution.
• Building and maintaining sustainable business relationships amongst stakeholders. 
• General organizing and administrative support as required. 
• Performs other related duties, in accordance with operational business requirements. 

Requirements & Qualifications: 

• N6 
• No prior work experience required — this is an entry-level internship

Skills Required:

• Computer Literacy: Be able to utilise computers and digital platforms.
• Software proficiency in MS Office Suite (Word, Excel, PowerPoint).
• Good written, verbal, and visual communication skills.
• Good time management and organisational skills.
• Capability to collect, interpret, and present data.
• Excellent problem-solving skills and logical thinker. 
• Must be able to respond quickly to ever changing and evolving situations and processes.
• Must be able to work well under pressure with a strong attention to detail. 
• Good interpersonal skills - must be able to work well as an individual as well as part of a team.

Attributes Required:

• Good problem-solving skills and logical thinker. 
• Must be able to respond quickly to ever changing and evolving situations and processes.
• Self-starter able to initiate new projects (where able). 
• Strong communication skills, both verbal and written. 
• Good time management working towards daily/weekly KPI’s. 
• Willingness to learn and grow within the team and company. 
• Reading, understanding and compiling reports advantageous 
• Focused, self-motivated and target driven; determined to succeed. 
• Willingness to learn and grow within the team and company.

This is an 18-month contract

High Level: 

At the Takealot Group, our Internship  Programme will help you build both technical and soft-skills to launch your career, learning from the best in the business. The Internship  program will prepare you for a career in a large-scale and fast-paced environment.

Every selected Intern  gains unique insights into the e-commerce environment with vast amounts of practical experience from daily exposure to a broad range of skills. The program consists of various technical and soft skill courses where you will receive training on a variety of areas.

You’ll be working with some of the strongest professionals South Africa has to offer who bring experience from a multitude of Great Industries.

 The Environment:

• takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa.
• We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
• We are short on ego and high on output.
• We are doers and not only thinkers, it’s all in the execution after all.
• We love what we do and what we are creating.

Let’s talk about life @ Takealot Group

• The power is in your hands: We offer a market-related, Total Remuneration Package which allows full flexibility according to your needs. Go on, be the master of your own destiny.
• No doors: We aren’t fans of stuffy offices or siloed work environments. See someone you like? High five, collab and make something great.
• Mentorship Program: We aren’t kidding when we say the people with the best people win. Now’s your chance to be one of the best, by learning from the best.
• Online Learning: Share ideas and grow with global industry leaders who are all just a Slack message away. Love to learn? Up-skill with free access to courses on MyAcademy, Udacity, Coursera and more.
• Good times: Get to know the other extraordinary minds at takealot.com during regular social events and out-of-office activities (think hikes, think mini golf, think good times).
• Help when you need it most: Confidential counselling, legal support and financial guidance, for free, anytime, anywhere. 
• Free parking: No more 5km fun runs to your desk (unless you want to).

Like what you see? 

If you meet the above, you are an Extraordinary Mind. Apply today!!

Takealot is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference.