Training & Development Manager
Posted 3 Jul 2026
Advertised as “Training and Development Manager”
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 10+ yrs
- Management level
- People management
No salary listed for this role.
CertificationsSkills Development Facilitator (SDF)
Field of studyEducation, Human Resources, Learning and Development, Training Management (or related)
Study levelBachelor's
CertificationsCIPD, ATD
Field of studyContact Center Operations, Learning and Development, Training Management, Contact Centre Management
Study levelCertificate or higher
takealot.com, a leading South African online retailer, is looking for a highly talented Training and Development Manager to join our team in Cape Town.
We are a young, dynamic, hyper growth company looking for smart, creative, hard- working people with integrity to join us. We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.
This position reports into the Head of Customer & Business Support Operations.
Purpose
Lead the strategic design and delivery of customer service learning and training programs across the contact centre operations, with a focus on performance-driven learning solutions, structured training interventions, and measurable skill development. The role is responsible for driving end-to-end learning success, including training strategy development, learning program design, training delivery governance, performance measurement, and commercial impact assessment, while maintaining strong stakeholder relationships across Operations, Quality, and senior management teams.
Your Responsibilities will include:
Customer Service Learning & Training Strategy
- Design and execute an end-to-end customer service learning and training strategy aligned to operational, customer experience, and commercial priorities.
- Integrate learning programs into contact centre performance management, succession planning, and customer service workforce development.
- Own structured training frameworks and learning pathways across frontline agents, team leaders, supervisors, and customer service management levels.
- Take accountability for Skills Development Facilitator (SDF) requirements and regulatory compliance within customer service training operations.
Leadership Development & Career Training
- Build structured leadership development and training journeys across the customer service hierarchy from agent to senior management levels
- Design role-based learning curricula and training pathways that connect customer service skills, behaviours, and career progression opportunities
- Create training programs for succession readiness and embed mentoring, coaching, and experiential learning
initiatives