Messaging Manager

This job requires active TS/SCI clearance with a CI Polygraph. Please apply only if you have an active TS/SCI clearance with a CI Polygraph. 

Messaging Manager (Senior / Mid)

Position / LCAT: Messaging Manager Level: Senior and Mid Lead Designation: N/A Location: Fort Belvoir, VA

Role Summary

Provides organizational messaging support to the Army Intelligence Enterprise through the use of the Multimedia Message Manager (M3) and related messaging solutions. Conducts profile management, monitors message traffic for anomalies, and supports foreign disclosure and intelligence dissemination operations. Drafts and maintains Standard Operating Procedures, produces reports incorporating text and graphics to convey complex concepts, and delivers professional briefings to diverse audiences.

Responsibilities

• Provide oversight of the operating status, functionality, and message profile support for Army Intelligence messaging solutions
• Maintain responsibility for the configuration, monitoring, and integration of messaging solutions including INSCOM Cloud Initiative (ICI), Army Intelligence Data Platform (AIDP), Multimedia Message Manager (M3), and Message Processing System (MPS) as applicable
• Conduct profile management using Multimedia Message Manager (M3) and monitor message traffic for anomalies
• Create, analyze, and review standard operating procedures and other system documentation
• Establish and maintain a process to broker feedback and inquiries to producing organizations through approved IC and agency feedback or RFI mechanisms
• Coordinate messaging and application-related issues with 24/7 GISA and IEMO, and Government service center personnel
• Serve as a broker and point of contact for incoming message traffic feedback and inquiries from supported customer organizations
• Monitor and assist with connectivity to Information Transport Service (ITS) and other information source providers
• Conduct status and functionality checks of messaging services on all networks to confirm customer accessibility and usability; open trouble tickets as needed
• Verify that hosted message traffic is authorized on each destination network and compliant with IC/Security Markings Program (SMP) classification and releasability standards
• Monitor messaging services to ensure message traffic is disseminated accurately; report significant discrepancies to the Help Desk or GISA Service Center administrators
• Report operating status errors or significant inconsistencies within message feeds to Government leadership within 3 hours of discovery
• Document messaging services requirements related to technical concerns, information sharing issues, or future capabilities; provide quarterly documentation for Government review