Billing and Collections Specialist

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Monks is a global, digital-first marketing, technology, and creative consultancy operating at the intersection of creativity, media, data, and culture. In APAC, our 700-strong team spans 14 offices across 11 countries, connected by a single, unified operating model.

As pioneers in the AI economy, we live an AI-first culture internally while helping enterprise clients shift from manual workflows to AI-native orchestration—scaling custom agent solutions (Monks.Flow), AI-driven campaigns, and next-gen AI search capabilities. By connecting brand strategy, media, data, and emerging technology around the consumer, we build intelligent platforms and content ecosystems for the world’s leading brands. We foster a diverse, equitable, and inclusive workplace where authentic collaboration fuels industry-changing work.

The Role

We are looking for a Billing and Collections Specialist to work in our Finance team. Based in Kuala Lumpur, this role will perform Billing and Collections activities for entities across the region, working to standardised processes, and working in an efficient, and compliant manner while meeting local operational needs.

The successful candidate will report to the Billing and Collections Team Leads and will work within the Order-To-Cash and APAC Finance Team.

This is a 6 month fixed term contract. 

What You'll Do 

Billing:

• Review contracts/IOs/SOWs to ensure appropriate approval and billing rates/rules.
• Collaborate with delivery teams to resolve invoice discrepancies in a timely manner.
• Reconcile COGS accrual and bills on a monthly basis.
• Assist with ad hoc projects as needed.

Collections:

• Manage the end-to-end collections process for assigned customer accounts, ensuring timely receipt of payments.
• Monitor overdue accounts and proactively follow up with customers via email or other agreed channels.
• Collaborate with customers, billing teams, business team members and Cash Application teams to resolve invoice discrepancies and disputes.
• Maintain accurate records of collection activities, customer interactions, and payment commitments in the system.
• Ensure compliance with internal policies, credit terms, and regulatory requirements.
• Work closely with customers, Cash Applications, Billing, Credit, and Controllership to resolve disputes and ensure accurate customer account management.

What You'll Bring

• A Bachelor's degree in Finance or Accounting is essential.
• Strong knowledge of ERP systems’ functionality, specifically NetSuite, is highly desirable.
• Minimum 2 years’ experience working within an AR or Billing (Order-To-Cash) function.
• Strong ability to monitor complex data workflows and identify issues before they impact the business.
• Excellent communication skills
• A command of written and spoken English appropriate for effective global performance.
• Ability to deliver accurate results under tight deadlines and manage competing priorities effectively.

#LI-CX1

About Monks

Monks is the global, digital-first, data-driven, unitary operating brand of S4Capital plc, where our culture centers on how we show up for the work and for one another. That begins with the commitment to strive for mastery—taking deep pride in our craft and creating work that sets the bar. In everyday execution, we drive momentum by choosing bold action rather than waiting for certainty. Above all, our teams are stronger together, bringing diverse perspectives into a unified team that communicates with clarity, trust, and mutual respect.
 
This commitment to craft and innovation translates directly into widespread industry acclaim: Monks was named a Contender in The Forrester Wave™: Global Marketing Services and a leader in the 2026 Gartner® Magic Quadrant™ for Global Digital Marketing Agencies. It ranks among Cannes Lions' Top 10 Creative Companies (2022-25) and remains the only partner featured in AdExchanger’s Programmatic Power Players list every year (2020-24). Named Adweek’s first AI Agency of the Year (2023) and The One Show’s inaugural AI Pioneer Organization (2025), Monks was also awarded Business Intelligence Group’s 2026 Excellence in Artificial Intelligence Award in the Human-Machine Interaction Team category. Additionally, Monks.Flow earned AI-based Marketing Solution of the Year at the 2026 AI Breakthrough Awards and a 2026 Global Generative AI Award in the Agentic Marketing Innovation category. Finally, Monks achieved a record-breaking number of FWAs and continues to hold the most of any partner.

We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.