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Senior Technical Program Manager

Location: Fully remote from Brazil

.Monks Technology Services, part of Media.Monks and S4 Capital, is a global consulting firm mastering AI-powered transformations for the Fortune 100. We combine long-term strategic thinking, deep enterprise experience, and a human-centered approach to help clients transform business processes and dominate their industries.

About the Role

As a Senior Technical Program Manager, you’ll serve as the connective tissue between strategy and execution for three cross-functional software development teams. You’ll optimize delivery processes, align engineering output with product priorities, and balance high-level roadmaps with detailed execution.

Responsibilities

• Manage the execution lifecycle for three cross-functional software development teams
• Align engineering deliverables with product requirements, priorities, and roadmaps
• Identify, track, and mitigate cross-team risks, blockers, and dependencies
• Schedule and facilitate Agile ceremonies, including daily stand-ups, sprint planning, retrospectives, backlog grooming, and demos
• Use retrospectives and delivery metrics to improve team velocity, quality, and predictability
• Own JIRA board configuration, workflows, automation, reporting, and data hygiene
• Develop standardized dashboards, burndown charts, velocity reports, and work-in-progress tracking
• Lead the triage of incoming bugs and feature requests, ensuring timely evaluation and routing
• Partner with Product Managers to prioritize and maintain actionable, high-value backlogs
• Translate technical progress, risks, and dependencies into clear stakeholder updates
• Serve as the primary point of contact for project health, resource allocation, and delivery timelines
• Define, document, standardize, and enforce delivery and governance processes across teams
• Support SOC 2 Type I and Type II compliance through effective process controls and governance documentation
• Other duties as assigned

About You

Qualifications & Skills

• Demonstrated experience overseeing multiple software engineering teams simultaneously
• Strong understanding of the software development life cycle and the technical fluency to engage effectively with engineers
• Advanced expertise in JIRA and Confluence, including custom workflows, JQL, automation, dashboards, and reporting
• Deep experience applying and standardizing Scrum, Kanban, or Scrumban practices across multiple teams
• Proven experience with SOC 2 Type I and Type II compliance and governance documentation
• Ability to distinguish technical challenges from process-related blockers
• Demonstrated ability to define, document, implement, and enforce scalable processes
• Exceptional organizational, prioritization, risk-management, and communication skills
• Strong social intelligence and the ability to build consensus among diverse stakeholders without direct authority

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About Monks

Monks is the global, digital-first, data-driven, unitary operating brand of S4Capital plc, where our culture centers on how we show up for the work and for one another. That begins with the commitment to strive for mastery—taking deep pride in our craft and creating work that sets the bar. In everyday execution, we drive momentum by choosing bold action rather than waiting for certainty. Above all, our teams are stronger together, bringing diverse perspectives into a unified team that communicates with clarity, trust, and mutual respect.
 
This commitment to craft and innovation translates directly into widespread industry acclaim: Monks was named a Contender in The Forrester Wave™: Global Marketing Services and a leader in the 2026 Gartner® Magic Quadrant™ for Global Digital Marketing Agencies. It ranks among Cannes Lions' Top 10 Creative Companies (2022-25) and remains the only partner featured in AdExchanger’s Programmatic Power Players list every year (2020-24). Named Adweek’s first AI Agency of the Year (2023) and The One Show’s inaugural AI Pioneer Organization (2025), Monks was also awarded Business Intelligence Group’s 2026 Excellence in Artificial Intelligence Award in the Human-Machine Interaction Team category. Additionally, Monks.Flow earned AI-based Marketing Solution of the Year at the 2026 AI Breakthrough Awards and a 2026 Global Generative AI Award in the Agentic Marketing Innovation category. Finally, Monks achieved a record-breaking number of FWAs and continues to hold the most of any partner.

We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.