Store Manager

Hill House is seeking a pro-active Store Manager to lead the retail team at our upcoming New Orleans store and become a pivotal part of our Hill House family. In this role, you'll serve not only as a brand ambassador but also as a key player in building relationships, both internally and externally, to cultivate an unparalleled service culture while coaching and mentoring a passionate team of associates. We are looking for a warm, professional, and dynamic leader to drive our store's sales performance and ensure operational excellence, leading the store’s daily operations, including inventory management and reporting. This is a full-time position with a retail schedule including weekends.

What You'll Do:

• Drive Excellence in Sales & Service:

• Lead by example on the sales floor, playing an active role in engaging with clients, ensuring the highest level of service is provided and client experience goals are met.

• Monitor daily, weekly, and monthly sales performance to identify trends, set action plans, and communicate strategies that align with sales and profitability goals.

• Work cross-functionally with marketing, eCommerce, creative, and operations partners to address business goals and needs.

• Client Development

• Foster an environment where client satisfaction is the top priority, implementing CRM initiatives to retain and develop high-potential clients.

• Lead and collaborate with the team on the development of strategic client retention and acquisition goals; ensure associates deliver goals for client capture/clientele rapport building.

• Capture meaningful client data for the purpose of building relationships to personalize future client development opportunities.

• Operational Leadership:

• Ensure the smooth running of store operations, adhering to policies and procedures, and maintaining operational and visual merchandising standards to meet brand expectations continually.

• Manage inventory effectively, ensuring stock levels are aligned with sales goals and new product launches.

• Oversee financial aspects, including budgeting, expense control, reporting, scheduling, and payroll aiming to maximize profitability.

• Ensure compliance with all company policies including cash handling, register procedures, brand, styling & language

• Talent Management & Development:

• Attract and retain a high-performing team, building a talent pipeline through effective coaching and development plans.