Customer Success Engineer
US$132,000 – US$180,500 / yr base salary
Posted 11 Jun 2026
Advertised as “Customer Success Engineer, Robotics Software and Automation”
BranchFactor Summary
The original posting with the fluff stripped out
- Management level
- Individual contributor
- Contract
- Full-time
| Base salary | US$132,000 – US$180,500 / yr |
|---|---|
| Cash bonus | US$20,000 – US$27,000 |
| Total comp | US$152,000 – US$207,500 |
Field of studyComputer Science, Mechatronics, Robotics (or related)
Study levelBachelor's
Intrinsic is an AI robotics group at Google aiming to reimagine the potential of industrial robotics. Our team believes that advances in AI, perception and simulation will redefine what’s possible for industrial robotics in the near future – with software and data at the core.
Our mission is to make industrial robotics intelligent, accessible, and usable for millions more businesses, entrepreneurs, and developers. We are a dynamic team of engineers, roboticists, designers, and technologists who are passionate about unlocking the creative and economic potential of industrial robotics.
Role
As a Customer Success Engineer, you will partner closely with our customers to drive the end-to-end delivery of complex robotic automation systems. You will contribute to high-impact initiatives across the North America region, from architecting technical solutions to delivering first-of-a-kind production deployments and managing long-term lifecycle success. By both enabling users to fully leverage Intrinsic’s product suite and co-developing software features for our customers, you will accelerate the strategic adoption of next-generation industrial automation in diverse and challenging production environments.
How your work moves the mission forward
- Partner closely with our customers and other Intrinsic team members to progress engagements against our shared goals.
- Conceptualize new industrial robotic automation solutions and scope the path to deliver them into production.
- Contribute to projects directly by designing, implementing, testing, and maintaining high-quality software based on Intrinsic's product. Or enable our customers to progress them more independently, by guiding them to apply Intrinsic’s product effectively.
- Ensure clarity and alignment around outcomes you own. Owning communication across internal and external stakeholders, with technical and non-technical backgrounds.
- Be a bridge to the wider Intrinsic team to shape our product roadmap and address customer feedback.
Skills you will need to be successful
- Bachelor’s degree in Robotics, Mechatronics, Computer Science, or a related technical field, or equivalent practical experience.
- Proven track record of delivering modern industrial automation solutions into production, with a demonstrated ability to navigate ambiguity, debug issues and drive results.
- End-to-end understanding of industrial automation systems and the ability to guide customers to scalable solutions.
- Proficiency in modern software development, specifically with C++ and/or Python in a professional environment.
- A passion for being part of a forward deployed team that, together with functions like BD and Product, engages closely with our users every day.