Project Manager

The Project Manager reports to a Program Manager. Works closely with Directors and Subject Matter Experts, designers, developers and quality to ensure flawless project execution, efficient resource allocation, project financial sanity and client satisfaction. He/She supports grows project delivery discipline and helps to develop processes, documentation, standardization and tools. He/She is a key player on building high-energy, multi-disciplinary teams. He/She is interested, invested and passionate about the industry, the clients we serve, and the work produced.

You will: 

• Manage end-to-end campaign delivery: concepting, development, execution, trafficking, and evaluation.
• Ensure the entire team understands the project tools and workflows (Smartsheet, Figma).
• Facilitate clear communication between creatives, strategists, production, and account teams.
• Identify blockers early, propose solutions, and keep the project moving forward.
• Maintain a big-picture view of integrated campaigns, ensuring all components align within the ecosystem.
• Support teams across North America and LATAM, navigating fast-paced, high-visibility projects.
• Act as internal POC for assigned projects, including set-up and running of meetings, recording and distributing actions, flagging and communicating risks 
• Lead small to medium-sized projects with budgets likely under $500K and with teams of 10 or fewer, with direction from Associate Program Director or above 
• Collaborate to ensure the work stays on brief, client needs and feedback are understood and addressed, and the work delivered is of high quality 
• Communicate day-to-day with clients on project intake, status, and updates and facilitate conversations for clarity of feedback/setting of expectations 
• Work through dependencies and decisions required with internal teams and third parties • Identify and act on organic account growth opportunities in partnership with Client Services 
• Perform analysis and report on project health, attend finance meetings to inform account health (Metrics include: Remaining forecast, forecast to completion, burn (actuals) to date, % project progress, % budget utilized)
• Facilitate (when appropriate) in project retrospective and sunsetting process 
• Act as a beacon of best practice within the account and discipline 
• Mentor emerging talent and provide career development aligned with CM expectations
• Be an active and visible presence in the office and online, shares at Town Halls, All Hands, Snack N Learns