Program Director

This role is in the organization to support the delivery discipline in providing oversight to project management teams across a portfolio within the creative scope.

The core expectation of this role is to define and manage programs of all sizes and complexities, expertly craft project artifacts, be a collaborative partner across the work. Additionally, this role leadsthe work and team with strong relationships across disciplines/ with clients and is responsible for financial management and staffing across projects and portfolios.

Career Development is typically provided by Program Directors [or above] but can be modified to suit an account and/or office location. This role may provide career development to emerging talent. Nature of this role of role is that of a ‘leader’.

**You Will
**

• Support, enable, and deliver a program within an account delivered by a group of Project Managers
• Build and own operational cadences for a program of work, including finance tracker, resourcing planning, recruitment, executional tools and templates, and reporting
• Contributes to creation/improvement of templates and processes for department
• Lead and collaborates to ensure the work stays on brief, client needs and feedback are understood and addressed, and the work delivered is of high quality
• Lead a variety of small to large projects with collective budget likely under $1MM and with teams of 20 or fewer
• Structure and lead status meetings, client reviews, and other stakeholder meetings
• Ensure delivery leadership has necessary visibility into the work
• Act as the main POC for the clients, handling communications with the intent of client satisfaction
• Use knowledge of client goals/ competition to identify opportunities to grow accounts
• Identify post launch opportunities through retrospective analysis
• Perform analysis and reporting on project health, attending finance meetings to inform account health (Metrics include: Remaining forecast, forecast to completion, burn (actuals) to date, % project progress, % budget utilized, write off %)
• Approve client invoices and third-party purchase orders
• Be an active champion of project management fundamentals and a leader in the discipline
• Facilitate and assign (when applicable) in project retrospective process to take learnings forward
• Provide input to team development, account growth, annual planning, and operational processes
• Organize, document, and communicate to showcase the standard of excellence and demonstrate delivery best practices to teams and third-parties
• Motivate team in a productive way and proactive way, promote “yes, and?” thinking to uncover potential and/or solutions