Data Center Technician

Join us in bringing joy to customer experience.  Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.   

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. 

We are seeking an experienced and detail-oriented Data Center Technician to join our team. The Data Center Technician will be responsible for supporting the management and maintenance of our data center infrastructure. This includes ensuring the reliability, security, and efficient operation of our servers, storage systems, and network equipment. The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to work effectively in a fast-paced environment. 

This person would handle tasks like installing and configuring equipment, troubleshooting issues, performing maintenance, and contributing to disaster recovery planning. They exhibit a deep understanding of data center technologies, strong analytical and troubleshooting skills, and excellent communication skills. This is an execution-focused role: the Technician carries out day-to-day installs, maintenance, and troubleshooting to standards and plans set by the Data Center Engineering team, rather than owning long-term design or capacity planning. This position will be working at our data center in Santa Clara, CA, five days per week, along with being on call.

Key Responsibilities:

The daily responsibilities of a Data Center Technician are varied and critical to the smooth functioning of the organization's IT infrastructure. Key responsibilities include:

• Install, configure, and maintain servers, storage arrays, and network equipment.
• Oversee the physical layout of the data center, including rack and cable management.
• Monitor and manage power and cooling systems to ensure optimal environmental conditions.
• Monitor and calculate power usage, power balancing and power availability in each cabinet
• Continuously monitor system performance, troubleshoot issues, and ensure maximum uptime.
• Perform regular hardware and software maintenance, including patches and upgrades.
• Implement and enforce security protocols to protect the data center from physical and digital threats.
• Ensure compliance with industry standards and regulations.
• Create and maintain detailed documentation of data center configurations, procedures, and assets.
• Execute capacity plans and space/power allocations defined by the Data Center Engineering team.
• Collaborate with other IT teams to support new applications and services.