Engineering Operations Manager

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Engineering Operations Manager

The Engineering Operations Manager owns the tools, processes, and integrations that support the Product Engineering and Technical Program Management organization. The role is shifting from tool administration toward engineering productivity and operations: reducing friction in engineering workflows, building the integrations and AI-assisted SDLC tooling that make that possible, and serving as the technical lead for junior team members working in that space.

The ideal candidate is a fully competent, independent technical contributor who can also mentor less experienced colleagues. They are comfortable learning new technologies, building integrations, evaluating AI-assisted output critically, and driving adoption of better ways of working across diverse teams.

Key Responsibilities

• Tooling Platform Strategy & Automation - Own the roadmap and architecture for Jira, Confluence, Jellyfish, and future engineering tools. Push configuration and administration work toward automation and self-service rather than performing it manually. Where manual administration remains necessary, delegate it to the junior team member or automate it — it should not be the primary use of this role's time.
• Integrations & AI SDLC - Build and maintain integrations between engineering systems using REST APIs, webhooks, and scripting. Direct and evaluate AI-assisted SDLC work, including prompt and spec writing, output evaluation, and connector or tool development. Serve as technical lead and review point for the Jr Developer, Engineering Operations role on this work.
• Executive Reporting - Turn Jira and Jellyfish data into reliable metrics and executive-ready reporting. Maintain the roadmap-to-delivery mapping (Initiatives, Features, confidence ratings, SME verification) as an ongoing discipline rather than a one-time exercise.
• Program & Release Support - Support program and release management with tooling, data, and process guidance across the SDLC.
• Process Standardization - Define and enforce consistent tool usage patterns across engineering, product, and TPgM teams to improve collaboration and efficiency.