Project Manager

Join us in bringing joy to customer experience.  Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.   

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. 

Position: Project Manager, Professional Services

Reports to: Supervisor, Professional Services  

 As a key contributor to the Professional Services Team, the ideal candidate will be a passionate, self-managed individual who can work well with a cohesive team to help delight customers and grow business.

Key Responsibilities: 

• Lead and manage all day-to-day operational and tactical aspects of multiple implementation projects.

• Creating Project Plans

• Eliciting and defining Customer requirements                 

• Effectively communicate plans, progress and status updates to both internal staff and customer stakeholders.

• Collaborate with associated project managers and partners to ensure a streamlined implementation of all products.

• Continually seek opportunities to increase customer satisfaction through vendor relationships and available tools.

• Maintain and update all internal applications associated with projects.

• Identify project risks and implement appropriate mitigation plans.

• Interact effectively at all levels of the client organization. 

• Continually seek opportunities to increase customer satisfaction and deepen client relationships by interacting effectively at all levels of the client organization.

• Maintain and update all internal applications associated with implementation projects.

• Articulate the value of Five9’s Professional Services through presentations, demonstrations and open discussion with customers

• Learn Five9 and PS values and actively apply them to projects and process improvement initiatives.

• Handle and de-escalate client and sales escalations with minimal assistance from the supervisor.

• Interact effectively at all levels of the client and vendor organization.