Account Coordinator

About the role: The role requires effective internal communication and coordination with multiple stakeholders across disciplines. You will assist in preparing client updates, maintaining deliverable documentation, while also tracking project assets and managing QA.  Working alongside the Account team, you will help move projects through internal systems and ensure client requirements are met consistently. Additionally, you will provide support to the Account Management team as needed.. 

Responsibilities include but are not limited to;

• Facilitate internal communication between multiple internal stakeholders across disciplines 
• Facilitate external communication with clients (updates, presentations, status calls, etc.)
• Monitor and report on client performance on a regular basis
• Work closely with project managers to understand and communicate timelines to clients
• Deliver internal reports and client business updates on a regular basis
• Support Account Management team as needed

Goals for the role/what success looks like

• Develop strong relationships with internal teams across the organization
• Develop excellent rapport with clients
• Develop a firm understanding of WITHIN’s creative process
• Learn how the business operates and what success for WITHIN looks like
• Growth in this role will lead to an Account Management position, in which the Account Manager will assume full responsibility for client accounts

Reports to/works with

• Reports to Director of Accounts, Creative

Requirements

• Bachelor’s Degree
• 1-3 years of experience working with a creative team 
• Strong attention to detail 
• Strong organizational skills
• Excellent communication skills
• Proficiency in Excel, PowerPoint, G-Suite

Our interview process includes, but is not limited to the following:

• Excel, English and Typing Test

We offer a competitive salary and benefits based on ability level, including:

• Base salary DOE
• Unlimited vacation policy
• Monthly phone/internet and food stipend
• Health insurance coverage
• Professional Development Program
• Remote/Hybrid work based in Mexico City, Mexico

Please submit your resume in English

About WITHIN

WITHIN is the world's first Performance Branding company, partnering with some of the biggest brands in the world to drive business growth through innovative marketing strategies. Our integrated operating model collapses the traditional marketing silos between creative and media, performance and brand, and across media channels. With a full suite of offerings including media, creative, SEO, Lifecycle, Retail Media, Affiliate and Influencer, we’re able to work with our brand partners in an integrated fashion, allowing us to align marketing strategies back to core business objectives. Client teams at WITHIN are trained on how to always act as a trusted business partner, acting as a fiduciary to client needs above our own.

Teams at WITHIN have the ability to work with iconic brands such as The North Face, Timberland, Ben and Jerry's and Jose Cuervo. Everyone at WITHIN wants to grow and be challenged. It’s a collaborative place made up of small, closely knit and versatile teams that are fast and adaptive to solve problems and build systems.

Check out some of our work!

We weave AI into everything we do, using the latest tech across all teams to innovate, work smarter, and make better decisions. Whether it’s in creative, operations, or anything else, AI helps us level up and do things at a whole new scale. We expect our people to use AI in their daily work, fully embracing it as a critical tool to help us succeed. 

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Locations

• New York City: 43-01 22nd St, Suite 602, Queens, NY 11101, United States
• Bogotá: Carrera 14A # 101-47. Bogotá, Distrito Capital de Bogotá 110111, Colombia
• Mexico City: Av. Insurgentes Sur 1082, Piso (Floor) 2, Oficina 2008, Ciudad de México, CDMX 03100, México

AI-Assisted Screening Notice As part of our initial application review process, we may use an AI-assisted tool to help compare skills and job titles from your resume with the requirements of the role. This tool evaluates information based on contextual relevance and is used only to support our manual review process. It is not used to make hiring decisions. If you are a resident of New York City and would like to request an alternative evaluation process or a reasonable accommodation, please contact us at 315-533-2388.