Solutions Architect

Supply chain complexity is accelerating, and the companies that win are the ones who can integrate faster, resolve exceptions before they become problems, and use business-to-business supply chain orchestration as a competitive differentiator. The Solutions Architect is both a supply chain advisor and an integration technologist, equally credible designing the technical architecture and speaking to the operational and financial stakes riding on it. Partnering directly with the Sales team, the Solutions Architect owns the technical narrative from initial discovery through close, connecting the specific supply chain challenges each prospect is trying to solve to the outcomes Cleo's platform can deliver. This is a role for someone who has done this before at a high level, brings their own consultative point of view into every room they walk into, and can establish credibility with every persona in the room, from technical practitioners to the C-suite. They apply the full range of available tools, including AI, in ways that produce better outcomes for prospects and for Cleo.

Essential Duties & Responsibilities

• Function as the supply chain expert, technical lead, trusted advisor throughout the sales cycle
• Conduct discovery sessions directly with prospective and existing customers to gather business and technology requirements, including identifying where AI-powered capabilities deliver the highest value
• Translate technical architecture into business outcomes for C-suite stakeholders (CTO, COO, VP of Supply Chain)
• Design end-to-end integration architectures tailored to each prospect’s ERP, WMS, TMS, and trading partner ecosystem
• Demonstrate the value of Cleo solutions through presentations and demonstrations on-site and remote
• Assess, scope, and complete POCs to demonstrate measurable ROI in real customer environments, with clear success criteria and minimal turnaround
• Lead the technical response for RFI/RFPs, ensuring Cleo’s value propositions are clearly articulated and differentiated against competitive alternatives
• Serve as Cleo’s AI subject matter expert in customer-facing conversations, articulating how AI capabilities in the platform create competitive advantage for supply chain companies
• Apply AI tools across the sales cycle in ways that reflect seniority and judgment, from sharpening discovery hypotheses and accelerating POC builds to producing documentation and demonstration proof points that would have taken significantly longer otherwise
• Collaborate with Product Management to provide voice-of-the-customer feedback, influencing the roadmap based on market trends and patterns observed across prospect engagements
• Partner with Customer Success and Professional Services to ensure smooth technical handoffs post-close, with clear documentation of customer architecture and agreed use cases