Manager

eClinical Solutions helps life sciences organizations around the world accelerate clinical development initiatives with expert data services and the elluminate Clinical Data Cloud – the foundation of digital trials. Together, the elluminate platform and digital data services give clients self-service access to all their data from one centralized location plus advanced analytics that help them make smarter, faster business decisions. 

OVERVIEW

eClinical Solutions is seeking a Consultant - Operational Excellence & AI Transformation to drive highimpact, time-bound transformation initiatives across the organization. This role will focus on identifyingin efficiencies, implementing process improvements, and leveraging AI and automation to enhance operational effectiveness, scalability, and decision-making. The consultant will work closely with crossfunctional teams across global stakeholders to design, prototype, and deploy solutions, while establishing frameworks that can be sustained post-engagement.

KEY TASKS & RESPONSIBILITIES

Process Transformation & Optimization

• Assess current workflows across key business functions
• Identify inefficiencies, redundancies, and improvement opportunities
• Create process maps, SOPs, and scalable operating frameworks

AI & Automation Initiatives

• Identify high-impact AI and automation use cases across functions
•  Design and prototype solutions using LLMs / AI copilots, APIs and automation tools, Low code /
  workflow platforms
• Develop pilot solutions to reduce manual effort, improve turnaround time, enhance accuracy and
  decision-making
• Build reusable frameworks and playbooks for automation adoption

**
IT Service Management (ITSM) & ITIL Frameworks**

• Build and operationalize service management processes, aligned to ITIL standards
• Define and implement ITIL-aligned workflows
• Establish SLA frameworks, escalation matrices, and service KPIs
• Recommend improvements to tools and service delivery models

**Analytics & Reporting
**

• Design and implement executive dashboards and reporting frameworks
• Define KPIs for operational efficiency and service performance
• Measure impact of process improvements and automation initiatives
• Provide actionable insights to leadership

Analytics, Governance & Reporting

• Build executive dashboards and define KPIs to track operational efficiency and automation impact