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100% Onsite in Marietta, GA - No remote options
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Dell PowerEdge XE / Liquid Cooling Resident
Position Overview
The Dell PowerEdge XE / Liquid Cooling Resident serves as an onsite operational resource embedded within the customer's data center environment. The resident acts as an extension of the customer's operations team and works closely with Dell support organizations, including the assigned Technical Customer Success Manager (TCSM), to maintain operational awareness, identify issues early, coordinate support activities, and help ensure the overall health and availability of the environment.
This role supports both PowerEdge XE server infrastructure and liquid cooling technologies, including CDUs and Rear Door Heat Exchangers (RDHx). The resident provides daily operational oversight, monitoring, issue coordination, documentation management, customer communication, and support coordination while collaborating with Dell support teams, facilities personnel, and third-party vendors.
Because XE and Liquid Cooling technologies are relatively new, direct experience is not expected for all candidates. Dell seeks candidates with strong transferable datacenter, infrastructure, operational, and customer-facing skills who demonstrate the ability to rapidly learn new technologies. Selected candidates will complete Dell XE and Liquid Cooling training prior to assignment start.
Required Skills
Must Have
Dell PowerEdge Rack/Tower server experience
iDRAC administration experience
RHEL administration experience
Ubuntu administration experience
Experience supporting large-scale server environments
Enterprise datacenter operations experience
Hardware troubleshooting and diagnostics experience
Customer-facing residency or managed services experience
Systems monitoring and escalation management skills
Foundational infrastructure knowledge
Learning agility and ability to rapidly absorb new technologies
Strong cross-functional communication and coordination skills
Ability to operate independently in dynamic environments
Strong organizational and documentation skills
Ability to drive issues to closure across multiple teams
Ability to collaborate with customers, Dell Support teams and third-party vendors
Key Responsibilities
Operational Oversight & Environment Monitoring
Support day-to-day datacenter operations and activities
Perform daily datacenter walkthroughs to inspect racks, servers, cooling infrastructure, and overall data hall conditions
Monitor for amber lights, alerts, hot racks, cooling abnormalities, environmental concerns, and operational risks
Identify issues proactively and initiate the appropriate escalation or remediation process
Perform health checks, trend analysis, and operational assessments of the environment
Ensure no critical incidents remain without an action plan during business hours
Server & Infrastructure Operations
Perform BIOS and firmware lifecycle activities, including BIOS, BMC, and iDRAC updates when authorized
Support server validation and operational checks
Perform initial diagnostics and troubleshooting before escalating to Dell Support
Collect and analyze diagnostics and logs, including TSR collections, NVIDIA-SMI outputs, NVIDIA bug reports, DCGM diagnostics, and other validation activities
Support the customer with version management, patching activities, user administration, and operational tasks as authorized
Support Coordination & Case Management
Review customer issues, service requests, and support cases daily
Create, update, monitor, and track support cases when required
Coordinate issue resolution activities with Dell Support, DSEs, OSEs, FSEs, customer personnel, and third-party vendors
Maintain visibility into customer issues through Dell Lightning, MyService360, Jira, ServiceNow, or customer-approved tracking systems
Track and manage RMAs, spare parts, and replacement part logistics
Assist with case escalation and ensure issues continue progressing toward resolution
Maintain daily communication with Dell support teams and customer stakeholders
TCSM Partnership
Work closely with the assigned Technical Customer Success Manager (TCSM) to maintain operational awareness, coordinate customer communications, monitor open issues, support escalation management, and ensure alignment between customer operations and Dell support organizations.
Liquid Cooling Operations
Monitor CDU and RDHx displays to ensure cooling systems are operating within expected parameters
Monitor temperatures, pressures, flows, alarms, and operational conditions of cooling equipment
Review cooling system logs and identify abnormalities requiring investigation
Perform visual inspections of primary and secondary cooling loops
Inspect cooling infrastructure for leaks, vibration, or abnormal operating conditions not detected by sensors
Monitor and respond to CDU and RDHx alerts and alarms
Escalate facility-related cooling issues to customer facilities teams, electricians, plumbers, or cooling vendors when appropriate
Conduct cooling trend analysis and health assessments
Perform cooling-related firmware updates as approved by the vendor or customer
Engage vendor support and coordinate issue resolution activities
Documentation & Reporting
Maintain environment documentation, including:
Asset inventories
Serial numbers
Rack elevations
Runbooks
Environment diagrams
Operational procedures
Document support activities, troubleshooting activities, break-fix events, hardware replacements, validations, and customer-impacting events
Maintain daily operational activity reports
Provide weekly operational summaries and status updates
Communicate risks, blockers, incidents, and operational concerns to Dell and customer stakeholders
Customer & Vendor Coordination
Coordinate maintenance activities involving:
Power infrastructure
Cooling infrastructure
Containment systems
Server infrastructure
Escort dispatched field engineers when required
Support Dell FSEs during onsite activities and validate adherence to approved plans of action
Coordinate with third-party vendors and facilities teams
Verify onsite spare parts inventory when requested
Work Environment
Full-time onsite position
Five days per week onsite presence required
Supports complex AI, GPU, PowerEdge XE, and Liquid Cooling environments
Direct interaction with customer operations teams and Dell support organizations
May support environments containing multiple vendors, cooling technologies, and customer-specific operational requirements
Why This Role Is Different
PowerEdge XE and Liquid Cooling Residency is a developing service offering where direct XE experience is limited across the industry. Success in this role is less dependent on prior XE experience and more dependent on strong datacenter operations experience, customer engagement skills, infrastructure knowledge, troubleshooting ability, operational discipline, and the ability to quickly learn new technologies and support models.
Dell provides required XE and Liquid Cooling training to selected candidates prior to assignment start.
Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at ELEVI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At ELEVI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.
70,500-85,000
Why Work at ELEVI?
To become an ELEVI employee is to become an integral part of the team. From Federal to Commercial, ELEVI offers our employees the ability to expand skills and fully engage their minds and passions. Each member of the team enjoys the opportunity to expand their career to meet their individual goals and objectives. We celebrate the ideas that bring about positive change, and the diverse talents and backgrounds that come together to create those ideas.
Our benefit packages encompass competitive compensation, financial and counseling services, retirement options, and health insurance programs. Coupled with work/life benefits to address significant life problems as well as everyday problems involved in juggling work, family, and life. We trust you to take the time you need when you feel it's appropriate. No need to keep track or save up. We trust our employees and empower them to shape their work themselves so that we can achieve the best possible results.
ELEVI Is an equal opportunity employer (EOE) that empowers our people. It is the policy of ELEVI to provide equal employment opportunities to all employees and employment applicants—without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. We fearlessly drive change, because without diversity of thought and a commitment to equality for all, there is no moving forward. Reasonable accommodations are available for qualified individuals with disabilities, upon request. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination.
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