Financial Operations Specialist

We are Remodel Health, the health benefits platform that revolutionizes health benefits to resource organizations with missions that matter. Our platform shifts organizations from traditional, one-size-fits-all health insurance plans to an individualized health insurance experience for each employee and their family. 

We were founded on faith-based principles, and have a heart to serve all organizations, from small to large to enterprise. Historically, our core customer pipeline has consisted of churches, K-12 private schools, Christian higher education, and faith-based nonprofits. In recent years, we have grown to serve largely for-profit organizations of all sizes.

Our team is collaborative, intentional, and prioritized. We care deeply for our customers and passionately believe there is a better way for employees to receive health benefits from their organization. Learn more about who we are here!

Remodel Health is looking for a proactive, positive, self-starter and team player with a love for details and numbers. The role requires strong analytical skills and problem solving to ensure successful and complete premium payments are completed. We are looking for someone who is extremely organized, hardworking, an excellent communicator, and technically savvy. Our Finance team needs someone who is cross-functionally inclined and will find great joy in working with the rest of the operations teams, including Customer Success (support), Advisement, Product/Engineering, and Launch.

This role requires the highest level of quality and care while overseeing the delivery of multiple projects. If this sounds like you, explore the job specifics below. 

Responsibilities

• Ensuring accurate and timely processing of invoices and premium payments on behalf of members toward their health insurance plans. This can include making manual payments online or through automated phone systems, setting up members on automatic withdrawal with their carrier, and accepting payments and matching payments via the bank (i.e. positive pay)
• Assisting with billing-related functions including but not limited to sending invoices, pulling ACH payments, and making cost adjustments
• Performing a variety of audits to ensure payment/billing functions are performed accurately and all members are in proper status with their health insurance plans in a timely manner
• Utilizing multiple systems to problem solve, review, and audit data
• Identifying opportunities for process efficiency and automation to improve accuracy and performance speed
• Providing support and guidance to the operations team on payment/billing questions and best practices
• Maintain a positive attitude and contribute to a harmonious and cooperative spirit within the organization.
• Perform special projects at management's request and all other duties as assigned.