Solutions Architect

Overview

Candidates MUST BE geographically located in or near Irvine, California, with a willingness to work on-site in our Irvine office two days per week.

As a Solutions Architect (Enterprise Networking), you will function as the technical lead for ePlus for targeted, key solution sets. You will be a key contributor in the pre-sales process, assisting the regional sales team in evaluating customers’ needs, and developing solutions from concept to implementation. 

Your Impact

The essential functions of this position include:

• Provide technical expertise/credibility to account team on designated focus area
• Conduct customer presentations on ePlus value proposition and technical solution sets for assigned accounts and focus areas 
• Assist sales account managers with overall account planning, as it relates to technical aspects of hardware, software, and services opportunity development
• Assist sales account managers with project management for complex presales engagements
• Complete technical sections for RFP/RFI/RFQ responses for assigned accounts
• Assist account teams with collecting customer business and technical requirements and determining ePlus recommended solution(s) 
• Develop solution architecture and detailed line-item configurations/bills of material (BOMs)
• Develop proposal and/or presentation of recommended solutions
• Assist with technical scoping/review for Statements of Work (SOWs) for assigned accounts
• Function as liaison to end-user customer technical staff regarding solution and implementation specifics
• Function as a liaison between the sales team and professional services organization to vet solution recommendations and to complete technical portions of the SOW, as appropriate
• Function as technical liaison and ePlus ambassador with field OEM sales and technical teams
• Assist sales management with mentoring of junior sales account managers as it relates to overall opportunity management and technical solution set
• Conduct knowledge transfer with SAT members around solution updates, implementation lessons learned, etc., as relevant
• Assist ePlus sales team in dealing with customer satisfaction issues surrounding technical aspects of a recommended solution & its implementation or deployment, as needed
• Assist in developing customer get-well plan, if applicable
• Assist sales and services management in identifying candidate solution areas for ePlus development or investment
• Complete training, per development plan, and maintain certifications in accordance with focus area