Site Reliability Engineer

**Company Overview:

**Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody.  Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients. 

BlinkRx is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock. 

We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!

Responsibilities

• Define and drive observability strategy for IT system and process health, performance, and reliability, including alerting quality, dashboards, and service health indicators.
• Design and implement software-driven solutions within the IT domain, automating manual processes and eliminating operational complexity and toil.
• Act as a technical leader and force multiplier, helping set priorities and influencing decision-making across the entire IT team - support, systems and networks.
• Take ownership of large, ambiguous initiatives, driving them from concept to delivery while aligning stakeholders across IT, engineering and partner teams.
• Proactively identify systemic risks and reliability gaps in both tools and processes, recommending and leading platform upgrades and architectural improvements before they become incidents.
• Provide technical mentorship, architecture guidance, and high-quality design and code reviews for engineers across IT teams.
• Lead by example in documentation and knowledge sharing, ensuring systems and processes are well-understood and not dependent on individual ownership.
• Participate in and help mature incident response, escalation practices, and post-incident learning across the organization.