Technical Support Analyst

Why Join Exadel

We’re an AI-first global tech company with 25+ years of engineering leadership, 2,000+ team members, and 500+ active projects powering Fortune 500 clients, including HBO, Microsoft, Google, and Starbucks.

From AI platforms to digital transformation, we partner with enterprise leaders to build what’s next.
What powers it all? Our people are ambitious, collaborative, and constantly evolving.

About the Client

A premier global asset servicing provider. The company offers a comprehensive suite of financial solutions, including custody, fund administration, and middle-office services for institutional investors and corporate clients. Leveraging a strong presence across Europe and Latin America, the organization focuses on delivering scalable, technology-driven operations that ensure regulatory compliance and operational efficiency in the global securities market. 

What You’ll Do

• Provide L2/L3 technical support for applications and systems supporting multimarket fund administration and related operations.
• Monitor, analyze, and troubleshoot production incidents, ensuring timely resolution according to established SLAs.
• Perform detailed investigation of application issues, identifying root causes and potential impacts.
• Analyze application logs, database information, interfaces, and system behavior to diagnose incidents.
• Use SQL to query databases, validate transactions, investigate inconsistencies, and support incident analysis.
• Troubleshoot APIs and system integrations, including request/response analysis and interface failures.
• Understand application architecture, data flows, integrations, and dependencies between systems.
• Have basic programming knowledge to understand application logic, analyze code when necessary, and support technical investigations.
• Work closely with Development teams to reproduce issues, provide technical evidence, and support bug fixing.
• Support incident, problem, and change management processes.
• Perform root-cause analysis (RCA) and document technical findings and corrective actions.
• Identify recurring incidents and contribute to continuous improvement and system stability.
• Support production deployments, releases, and post-deployment validation when required.
• Interact with Business and Operations teams to understand functional impacts and translate business problems into technical investigations.
• Maintain accurate technical documentation, troubleshooting procedures, and knowledge-base articles.

What You Bring

• Proven experience in application production support and incident troubleshooting.
• Good knowledge of SQL, including querying and analyzing relational databases.