IndySoft Analyst

We are seeking an IndySoft Analyst to join our Accredited Labs team. This is a unique opportunity to be part of a fast-growing organization and play a hands-on role in configuring and administering the calibration management platform that runs our national network of labs.

The ideal candidate has some relevant IndySoft experience and is eager to develop it further. You will help keep our IndySoft system healthy, well-configured, and integrated with the rest of our application stack.

As an IndySoft Analyst, you will support the day-to-day administration of IndySoft and its connections to our other business systems. Reporting to the Manager of Applications, you'll work closely with Operations, Quality, Finance, and the IT team to ensure data flows cleanly between platforms and that users across our labs have a consistent, reliable experience.

Day To Day Responsibilities  

• System Administration: Perform day-to-day administrative tasks in IndySoft — managing user accounts, roles and permissions, and other routine configuration changes. Assist with system updates and upgrades and help keep configurations consistent across sites.

• Configuration & Setup: Configure templates, lists, events, and workflows within IndySoft. Set up and maintain equipment profiles, procedures, and reporting layouts (PrintBuilder / LayoutBuilder).

• Data Migration & Site Integration: Assist with extracting, transforming, and loading data when integrating new locations onto our standard IndySoft configuration, helping ensure a smooth and accurate transition.

• Data Quality & Hygiene: Run queries and reports to identify and clean up duplicate, missing, or inconsistent data. Support data validation, mapping, and cleanup efforts during system changes and the onboarding of newly acquired labs.

• Integrations & Data Flow: Help implement, monitor, and maintain integrations between IndySoft and our other business applications (such as NetSuite and Salesforce) using APIs and integration tools. Troubleshoot failed syncs, investigate data mismatches, and help keep records aligned across systems.

• User Support & Documentation: Provide front-line support to users for IndySoft questions and issues, escalating complex problems as needed. Develop and maintain clear documentation, how-to guides, and training materials to improve adoption and proficiency.

• Continuous Improvement: Identify inefficiencies in how IndySoft and connected systems are configured and used, and recommend enhancements, customizations, or automation to improve accuracy and productivity.

Basic Qualifications

• Hands-on experience administering or configuring IndySoft.

• 1–4 years of experience in a systems administration, business systems analyst, data analyst, or application support role