Contact Center Manager

Empowered to live. Inspired to work.
Compeer Financial is a member-owned cooperative located in Illinois, Minnesota and Wisconsin. We bring together team members with a variety of backgrounds and experiences to help provide financial services to support agriculture and rural communities. Join us in a culture that not only promotes meaningful work and professional development, but provides a flexible, hybrid work environment and excellent benefits, which empower you to thrive both personally and professionally.

How we support you:

• Hybrid model – up to 50% work from home
• Flexible schedules including ample flexibility in the summer months
• Up to 9% towards 401k (3% fixed Compeer contribution plus up to 6% match)
• Benefits: medical, dental, vision, HSA/FSA, life & AD&D insurance, short-term and long-term disability, wellness program & EAP
• Vacation, sick leave, holidays/floating holidays, parental leave, and volunteer paid time off
• Learning and development programs
• Mentorship programs
• Cross-functional committee opportunities (i.e. Inclusion Council, emerging professional groups, etc.)
• Professional membership/certification reimbursement and more!

Casual/seasonal & intern team members are not eligible for benefits except for state-mandated programs.

To learn more about Compeer Financial visit www.compeer.com/careers. 

This position offers a hybrid work option up to 50% remote and is based out of the Mankato, MN office location.

The contributions you will make: 

This position provides leadership by overseeing the day-to-day operations of Contact Center team members who are responsible for delivering high quality client service to incoming callers. The incumbent 
assists in providing strategies to improve the client service experience, maintaining client satisfaction crucial for driving business revenues and reaching profitability goals

A typical day: 

Leadership

• Champions the brand; serves as a role-model for the vision, mission and values of the organization. Supports Compeer’s strategic 
  initiatives.
• Supports Compeer’s strategic initiatives through their actions, words and participation in projects.
• Collaborates with leadership in defining the Compass team’s goals, priorities and service standards.
• Partners with other teams to develop and nurture the team relationship model. Collaborates with other Compeer leaders and works closely with their teams to service client relationships.
• Advocates and initiates changes to department policies and procedures to improve productivity and client satisfaction.