Product Support Engineer

This role is located in Japan - We are a remote work environment for 2026 with future plans to open up an office in 2027. 

Candidates must possess a valid Japanese work visa at the time of application. We are unable to provide visa sponsorship for this position.

Tulip, the leader in frontline operations, is helping companies around the world equip their workforce with connected apps, leading to higher quality work, improved efficiency, and end-to-end traceability across operations. Companies of all sizes and across industries have implemented composable solutions with Tulip’s cloud-native, no-code platform to solve some of the most pressing challenges in operations: error-proofing processes and boosting productivity, capturing and analyzing real-time data, and continuous improvement.

A spinoff out of MIT, Tulip is headquartered in Somerville, MA, with offices in Germany and Hungary. Focused on composable, human-centric solutions for industrial environments, Tulip is disrupting the MES category and has been recognized as a World Economic Forum Global Innovator. Tulip has also been named one of Energage’s Top Workplaces USA and one of Built In Boston’s “Best Places to Work” and “Best Midsize Places to Work” for 2024. 

About You:

• You are willing to work in a fast paced, challenging, quickly changing environment.
• You are keen to learn the latest technologies and improve yourself.
• You are tech savvy with years of experience on technical product support, working with customers through multiple forms of communication including chat and web calls.
• You are genuine, humble, curious and willing to work in a fun, diverse culture.

What skills do I need?

• Experience with ticketing systems (e.g. ZenDesk).
• Experience in manufacturing or process engineering.
• Familiarity with Atlassian environment (e.g. Jira, Confluence).
• Collaborative attitude to partner with and manage multiple teams to resolve issues.
• Exceptional communication skills, written and oral.
• Business level of English to communicate with internal team and handle English knowledge database 
• Business level of Japanese to communicate with Japanese customers,internal team, and handle Japanese material

What tech experience would be preferred?

• Intermediate

• API and HTTP (post/get, auth, etc.)

• Shell scripting (MacOS, UNIX)

• Basic

• SQL (PostgreSQL) and Mongo databases, queries