Community Associate

Do you have experience supporting community programmes, events, or engagement initiatives that drive meaningful participation? Are you highly organised and able to manage multiple activities with strong follow-through? Are you people-oriented and comfortable engaging learners and alumni, managing community platforms, and creating a welcoming, active environment both online and offline? Are you data-driven, able to track engagement, participation, and feedback, and use insights to improve community execution and experience? Have you supported partnerships, events, or initiatives that generated value or revenue for a community or organisation? Are you proactive, reliable, and excited to help build and sustain one of the most vibrant tech talent communities in Africa? If so, this might just be the role for you. 

About ALX Africa 

ALX Africa, a non-profit organisation under the ALX Foundation, is dedicated to unlocking the potential of Africa's digital future. Formerly part of Sand Tech Holdings, we've embarked on an independent journey to provide world-class tech skills training and career acceleration programmes. Our mission is to bridge the digital divide, upskill and re-skill talent, and create a generation of innovative leaders. By 2030, we aim to empower 2 million Africans to secure sustainable tech careers. 

With hubs in 8 cities across Africa and counting, we provide safe access to quality learning and a dedicated network of expert instructors. Our innovative programmes equip learners with the practical skills and knowledge needed to succeed in today's rapidly evolving tech industry. Through a combination of rigorous coursework, industry partnerships, and hands-on projects, we prepare our students for in-demand roles in software engineering, data science, and cybersecurity. 

We achieve this by: 

• Providing young professionals with access to the most in-demand tech skills that will power the future. 
• Empowering the next generation of technology innovators, entrepreneurs, and business leaders through challenging, real-world coursework. 
• Building a lifelong, impactful community of tech professionals that support them at all stages of their career journey. 

Our impact thus far:

• 347k+ graduates since 2020 
• 257k youth in work 
• 31k youth starting own ventures
• 60k youth in jobs created by entrepreneurs

Visit our website www.alxafrica.com to learn more about our digital revolution.

Role Summary 

The Community Associate is responsible for executing and supporting the day-to-day operations of ALX Nigeria’s community, ensuring a high-quality, consistent, and engaging experience for learners and alumni. 

Working closely with the Community Manager, this role focuses on bringing community programmes, events, and engagement initiatives to life. The Community Associate plays a critical role in ensuring that community systems operate effectively, members remain actively engaged, and the ALX Lagos hub functions as a vibrant and welcoming space. 

This role sits at the centre of community execution and member experience, supporting engagement, content capture, and grassroots activation while contributing to broader growth and brand objectives. The ideal candidate is highly organised, people-oriented, and proactive, with the ability to manage multiple activities while maintaining strong attention to detail and energy. 

Specific Responsibilities 

In this role, you will: 

• Execute community programmes, events, and engagement initiatives in line with the Community Development Playbook. 
• Support the day-to-day operations of the ALX Lagos hub, ensuring the space is active, organised, and welcoming. 
• Coordinate logistics for community events, workshops, and meetups, including scheduling, setup, and participant management. 
• Manage community communication channels, including responding to member inquiries, moderating platforms, and supporting engagement.
• Build and maintain strong relationships with learners, alumni, and ambassadors through consistent interaction and follow-up.
• Support the ambassador and referral programme execution by coordinating activities and tracking participation.
• Capture and support user-generated content (UGC) from community activities, including testimonials, event highlights, and learner stories.
• Track community activity and engagement metrics, including attendance, participation, and feedback. 
• Provide regular updates and reports on community activity to support performance tracking.
• Support partnerships and external engagements by coordinating logistics and ensuring smooth execution of joint activities.
• Collaborate with Growth, Content, and Recruitment teams to ensure community initiatives align with broader campaigns and objectives. 

Skill Requirements - Essential 

• 3–5 years of experience in community management, events, customer experience, or related roles. 
• Strong organisational and coordination skills with attention to detail. 
• Excellent interpersonal and communication skills. 
• Ability to engage and build relationships with diverse groups of people.
• Experience coordinating events, programmes, or community initiatives.
• Highly proactive with a strong sense of ownership and follow-through.
• Ability to manage multiple tasks in a fast-paced environment. 
• Proficiency in:
  • Google Slides / PowerPoint
  • Google Sheets / Excel
  • Google Docs
  • AI Tools
  • BI tools such as Looker Studio, Tableau, or similar platforms. 

Skill Requirements - Preferable 

• Experience working in education, technology, or youth-focused environments.
• Experience supporting ambassador or referral programmes. 
• Experience capturing content (photos, videos, testimonials) for digital platforms.
• Familiarity with community platforms, CRM tools, or engagement systems.

Person Specification/Attributes 

• Courage: Willingness to speak up, challenge the status quo, and embrace new challenges. 
• Humility: Openness to learning, seeking help when needed, and a focus on serving others. 
• Adventure: A passion for setting ambitious goals, tackling difficult tasks, and finding joy in the journey. 
• Initiative: Proactive problem-solving, a sense of ownership, and a willingness to go above and beyond. 
• Resilience: The ability to bounce back from setbacks, persevere through challenges, and emerge stronger. 
• Energy and Presence: brings life to spaces and interactions 
• Reliability: consistently delivers high-quality execution 
• People Orientation: enjoys engaging and supporting others
• Attention to Detail: ensures smooth and professional experiences

What Success Looks Like 

• Community programmes and events run smoothly with strong participation and engagement. 
• The ALX Lagos hub operates as a vibrant, well-utilised, and welcoming space.
• Learners and alumni feel supported, connected, and actively engaged.
• Community engagement levels remain high across both online and offline platforms. 
• A strong volume of user-generated content is captured from community activities.
• Community initiatives are executed consistently and contribute to broader growth and brand objectives. 

Employment Type 

This role is a full-time position