Quality Service Technician

About Harbinger

Harbinger is an American commercial electric vehicle (EV) company on a mission to transform an industry starving for innovation. Harbinger’s best-in-class team of EV, battery, and drivetrain experts have pooled their deep experience to bring a first-of-its-kind EV platform to support the growing demand for medium-duty EVs and Hybrids. Harbinger: Familiar Form, Revolutionary Foundation.

Job Overview

As a Quality Service Technician, you will play a vital role in ensuring the quality, reliability, and performance of our electric vehicle (EV) platform. In this position, you will be responsible for conducting inspections, performing testing, maintaining accurate documentation, and providing technical support to ensure all products and services meet established quality standards. You will work closely with cross-functional teams to uphold and continuously improve production and service processes. This role is instrumental in supporting customer satisfaction and ensuring adherence to both internal quality objectives and external regulatory requirements.

What You’ll Do:

• Conduct thorough inspections and testing of incoming materials, in-process components, and finished products to ensure compliance with established quality standards and technical specifications.
• Identify, document, and report non-conformances; support root cause analysis and implement corrective and preventive actions to mitigate quality issues.
• Maintain comprehensive and accurate records of quality inspections, test data, and service-related activities in accordance with internal documentation protocols.
• Collaborate effectively with engineering, production, and customer support teams to resolve quality concerns and drive continuous improvement in product and process performance.
• Perform product servicing and repairs, ensuring that reworked or refurbished items meet all quality and functional requirements prior to customer delivery.
• Conduct on-site visits to customer locations, as required, to troubleshoot technical issues, perform repairs, and validate product performance in the field.
• Contribute to the development, implementation, and refinement of quality control procedures and initiatives aimed at enhancing operational efficiency and product reliability.
• Ensure proper calibration, maintenance, and functionality of inspection tools, test equipment, and diagnostic instruments.
• Comply with all relevant safety protocols, regulatory requirements, and organizational policies to maintain a safe and compliant work environment.

Who You Are:

• High school diploma or equivalent; associate degree or technical certification in a related field is preferred.
• 2+ years of experience in quality control, service technician, or related role.
• Strong understanding of quality assurance methodologies and tools.
• Ability to read and interpret technical drawings, specifications, and schematics.
• Familiarity with measuring and testing equipment (calipers, multimeters, micrometers, etc.).
• Excellent problem-solving skills and attention to detail.
• Good communication skills and the ability to work both independently and in a team environment.
• Basic computer skills, including proficiency in Google Suite and Jira.

Equal Opportunity Harbinger is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.   Harbinger is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at info@harbingermotors.com.   Candidate Data Privacy Harbinger may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Harbinger may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.   Harbinger may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our HR, legal, and finance teams, and the team(s) with the position(s) for which you are applying; (ii) Harbinger affiliates; and (iii) Harbinger’s service providers, including providers of background checks, staffing services, and cloud services.   Harbinger may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.   Please note that we are currently not accepting applications from third party application services. Any unsolicited resumes or candidate profiles submitted in response to our job posting shall be considered the property of Harbinger and are not subject to payment of referral or placement fees if any such candidate is later hired by Harbinger unless you have a signed written agreement in place with us which covers the applicable job posting.