Customer Delivery Manager

Horizon Trading Solutions is an independent global technology company focused on electronic trading, supporting agency and principal business goals across equities and derivatives. For over 20 years we’ve equipped the most progressive global capital market players with powerful algorithmic technology and direct connectivity to more than 80 exchanges worldwide. Our single multi-asset platform and our unfaltering commitment to client partnership allow us to promise Performance Simplified: making it easy to be the best in trading.

We are hiring a Customer Delivery Manager based in Paris for the EMEA Market. Client Success Manager is a key stakeholder at Horizon Software, she/he acts as a link not only between customers and the company but also between various teams, including Sales, Legal, Account Managers, Product Owners, Product Experts, Client Services and Engineering teams.

Your day to day? 

 Pre-sale phasis:

• Assist presales
• Define scope and deliver project definition
• Write specs / requirements, involve product experts & product owners when needed
• Provide Timeline & Budget with Managed Services (one off and recurring cost)

Client onboarding:

• Work closely with Horizon teams to identify gaps & implementation risks in early project phases,
• Get UAT Sign Off for Project Delivery / Onboarding
• Communicate internally about project progress to Sales and Management teams
• Ensure that projects are delivered in respect of deliverables in respect of contract (SLA), budget and quality standard, deliver reports and follow-up (budget, structure, planning, resources)
• Follow-up Software Onboarding (after integration by engineering): gather client's feedback on Initial Install
• Measure client technical satisfaction through onboarding and client sign off once Live

Run and other tasks:

• Gather client requests and manage the workflow of tickets in our tracking tool (escalation if needed)
• Give visibility to clients on delivery plans for bug fixes and new features
• Work in collaboration with Sales Account Management to capture client’s roadmap
• Work in collaboration with Product Owners and Sales Account Management to build Horizon product roadmap

Your technical environment? 

• An application with multi-processes of several millions of lines in Java for the core of our software,
• An open cross-asset trading platform, including advanced functionalities for market making, flow trading, systematic trading and algo trading.