Personal Lines Claims Specialist

Job Summary

Are you ready to make a meaningful impact every day while building a rewarding career in a supportive, values-driven environment? Whether you're a seasoned claims professional or early in your career with a passion for service and solutions, Zurich Canada is where your future can thrive.

We’re always on the lookout for driven individuals to join our growing Claims team as Personal Lines Claims Specialist. We’re actively building a year-round pool of exceptional talent in Montreal, and Kitchener-Waterloo. The opportunity will be Hybrid - 3 Days a week in office in either the Zurich Montreal or Kitchener office.

If you have experience handling first-party automobile and/or property claims and you're excited about working with a global leader in insurance, we want to hear from you!

Please note: This is a talent pool posting. If your profile aligns with a future opportunity, a member of our recruitment team will contact you directly to move forward in the hiring process.

Zurich Canada uses artificial intelligence–enabled tools to support certain aspects of the recruitment process, including the initial review and screening of applications. Artificial intelligence is not the sole basis for candidate shortlisting or selection. All hiring decisions are reviewed and made by qualified hiring professionals.

Zurich follows a hybrid work model requiring three days per week of in-person presence, which may include time in the office or market-facing engagements.

What you will do:

As a Claims Specialist, you’ll manage personal lines auto and property claims from start to finish—delivering exceptional service, resolving claims efficiently, and being a trusted partner to our customers during challenging times. Here’s a snapshot of what the role includes:

•    Investigate and evaluate claims to determine coverage, liability, and damages
•    Proactively communicate with customers, brokers, and partners throughout the claims lifecycle
•    Apply negotiation strategies and decision-making skills to resolve claims fairly and effectively
•    Leverage tools like Mitchell Work Center and Guidewire to assess damages and manage cases
•    Maintain accurate documentation and ensure compliance with provincial laws and Zurich’s best practices
•    Support fraud detection, subrogation efforts, recovery, and salvage processes
•    Deliver exceptional customer experience and uphold Zurich’s commitment to service excellence

What you bring to the table

We’re looking for a blend of skill, curiosity, and commitment. If you check most of these boxes, we encourage you to apply:

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