Manager of Risk Management and Quality Assurance

POSITION TITLE: Manager of Risk Management and Quality Assurance

SALARY RANGE: $4,342.71 - $6,416.16 Bi-weekly / $112,910.46 - $166,820.16 Annual

REPORTS TO: Director of Community Services

LOCATION: San Leandro, CA

The Regional Center of the East Bay (RCEB) is one of 21 Regional Centers that are community-based, private non-profit corporations under contract with the California Department of Developmental Services. RCEB provides intake, assessment, diagnosis, and coordinates community-based services for over 25,000 children and adults with developmental disabilities in Alameda and Contra Costa counties. 

RCEB envisions a future where persons with developmental disabilities are truly a part of the community. Persons with developmental disabilities receive supports and services they need to succeed. The supports and services change as the need changes.

In our dream, children with developmental disabilities live with families in typical communities. Many choose to attend their neighborhood schools and play with neighborhood friends. Adults with developmental disabilities live in the residence of their choice – with family members, with friends, or with their spouse / significant other. They engage in activities of their choice – work, volunteering, education, training, or leisure. They have meaningful relationships with friends and coworkers and are seen as valuable, contributing members of their communities.

POSITION SUMMARY

The Manager of Risk Management and Quality Assurance oversees quality assurance, risk mitigation, and HCBS compliance activities to promote safe, effective, and high-quality services for individuals served by the Regional Center of the East Bay. Reporting to the Director of Community Services, this role supervises the Quality Assurance Supervisor, SIR Coordinators, and HCBS Specialist while ensuring compliance with applicable regulations, state requirements, and RCEB policies. The Manager collaborates with internal teams, service providers, DDS, and community partners to monitor incidents, address risks, provide training, and promote continuous improvement in service quality and person-centered practices.

DUTIES AND RESPONSIBILITIES 

1. Interview, select, train, assign, schedule, supervise, and evaluate Quality Assurance Supervisor, SIR Coordinators, and HCBS Specialist.
2. Supervise Quality Assurance process for residential and non-residential vendors of the Regional Center of the East Bay.
3. In coordination with Resource Development Staff, supervise a program of training and technical assistance for Regional Center of the East Bay vendors, which includes RCEB’s philosophy and policies regarding standards of service and specific expectations of vendor services and programs.
4. Provide consultation and assistance in the interpretation and enforcement of Title 17 regulations for RCEB staff, providers, and other agencies.
5. Develop and provide in-service trainings and orientation to RCEB staff as assigned.
6. Serve as consultant or liaison to assigned community programs, agencies, or organizations, including Community Care Licensing.
7. Review and make recommendations regarding the proposed evaluation of programs and services as assigned.
8. Develop, coordinate, and implement quality assurance policies for RCEB.
9. Implement and Monitor Risk Mitigation activities, including regular interfacing with the Department of  Developmental Services (DDS), using State Dash Boards for analyzing SIR trends, implementing systematic review of SIRs, supporting case management, and tracking incidents of abuse and neglect.
10. Facilitate the Risk Mitigation Committee.
11. Monitor HCBS compliance activities, including participating in statewide committees, implementing DDS grants, and promoting Person Centered Training.
12. Perform other related duties as required.

MINIMUM QUALIFICATIONS  

1. Master Degree in Social Work, Rehabilitation Counseling, Psychology or related human services field OR a Bachelor’s Degree in Social Work, Rehabilitation Counseling, Psychology, or related field and eight years of management/supervisory experience at RCEB.
2. Five years’ experience working with people who have a Developmental Disability. Experience should include case management, program development, quality assurance and monitoring, policy development and implementation. Preference will be given to those candidates with experience in the Regional Center service system.
3. At least five years supervisory/managerial experience.
4. Experience in developing, writing, and implementing policies and procedures.
5. Excellent organizational skills, including ability to plan a course of action and follow-through in a timely manner. Computer skills required.
6. Automobile and valid driver’s license required.
7. Demonstrate cultural awareness and sensitivity and an ability to work effectively with culturally diverse populations.

PHYSICAL REQUIREMENTS 

The physical requirements described below are representative of those necessary to perform the essential functions of this position, with or without reasonable accommodation. 

• Primarily sedentary work involving frequent computer use and routine movement within the workplace.
• Occasionally lifts and carries work materials and equipment, such as a laptop, weighing up to 10 pounds.
• Ability to travel to client homes, office locations, provider sites, and other community settings, as required. 

WORK ENVIRONMENT

• Work is generally performed in an office environment with moderate noise. 
• The position may occasionally involve interaction with individuals experiencing distress.

BENEFITS

At the Regional Center of the Easy Bay, we offer a full spectrum of competitive benefits including:

• 3 weeks paid vacation + 12 sick days
• 14 paid holidays + 3 floating holidays
• Multiple options for medical care (including Kaiser at 100% employer paid for employee)
• Dental and vision plans
• CalPERs Retirement (pension)
• Student Loan Forgiveness*
• Flex schedule, if applicable
• Work at Home schedules, if applicable
• Employee Assistance Program, including mental health care

*The Public Service Loan Forgiveness program is a federal program that forgives student loan debt for nonprofit employees after 120 qualifying payments. Employees who work at least 30 hours per week for a governmental, 501(c)(3) nonprofit, or other qualifying nonprofit organization may apply to have the balance of their student loans forgiven (tax free) after making 120 monthly payments.

Regional Center of the East Bay (RCEB) does not discriminate against job applicants on account of race, color, creed or religion, national origin including language use restrictions, sex, gender, gender identity or expression, age, sexual orientation, marital status, physical or mental disability, medical condition or HIV/AIDS status, political affiliation, military or veteran status, genetic characteristics, or ancestry.