Associate Director

Code and Theory is hiring an Associate Director to work at the core of business transformation engagements within our Enterprise Transformation practice. You will conduct organizational diagnostics, redesign workflows and operating models, support technology adoption, and use AI tools to demonstrate value inside real client processes.

This is not an advisory role. The expectation is direct: you can design the solution and build the proof of concept that shows it working.

Depending on the client engagement, this role may operate in a forward-deployed capacity — embedded inside a client team, working alongside their engineers, product leads, and operators to ship solutions in real time. That is not a separate track or program. It is a mode this work requires, and the expectation is that you are ready for it when the account calls for it.

WHAT YOU'LL DO

• Map current-state workflows end-to-end and diagnose root causes of operational friction — handoff failures, governance gaps, tooling mismatches, incentive misalignment
• Redesign processes for target-state operations: leaner workflows, clearer decision rights, human-agent collaboration where AI accelerates throughput
• Design operating models: org structure, roles, governance, cross-functional interaction models
• Establish performance baselines before engagements begin; build the measurement framework that tracks improvement over the engagement — not just at the end
• Identify value gaps in stalled implementations: diagnose where technology deployment has outpaced business adoption and restore the path to ROI
• Build reporting cadences that give clients a clear line from initiative to impact
• Build working AI-powered prototypes directly: LLM APIs, platform-native features, no-code and low-code environments; you have shipped something functional
• Use prototypes as the primary tool for stakeholder alignment — a working demo inside the client's actual process is more effective than a roadmap
• Evaluate where AI changes a workflow and where it is a distraction; advise clients accordingly without overselling
• Support rollout of new tools and workflows; ensure adoption is grounded in process design and change management, not just deployment
• Design enablement materials that make new technology stick
• Ensure technology implementations connect to the operating model they are designed to support
• Support complex engagement scoping where client needs are ambiguous or span multiple services
• Conduct diagnostic assessments: value capture, implementation readiness, adoption strategy
• Contribute reusable frameworks and tools that improve how the practice qualifies and scopes work