Content Operations Lead

Code and Theory is hiring a Content Operations Lead to join our Enterprise Transformation team. This role is responsible for standing up and running scaled content services for enterprise clients — from initial service model design through go-live, stabilization, and handover to the client organization.

Depending on the client engagement, this role may operate in a forward-deployed capacity, embedded inside a client team, working alongside their production leads, creative teams, agencies, and platform owners to redesign and run content operations in real time. That means participating in the intake queue, the production schedule, and the review cycle directly, and rewriting the process while live work moves through it.

WHAT YOU'LL DO

• Map the full content lifecycle end-to-end and the organizational model underneath it
• Diagnose where the current model breaks and capacity that cannot absorb peak
• Design the target-state service model and the decision rights that govern all of it
• Define the governance layer so that compliance can say yes at speed rather than at the end
• Establish the measurement framework before go-live, with baselines set for cycle time, first-pass approval rate, reuse rate, cost per asset, and on-time delivery
• Build the activation plan with named owners against every dependency
• Stand up the service model so the operating infrastructure is working before volume arrives
• Resource and onboard the team
• Run the cutover
• Stabilize the service post-launch through office hours, support, performance monitoring against baselined SLAs and KPIs, model refinement, and a transition close-out that documents what remains open
• Redesign the operating model around AI-native capability
• Define the new ways of working, reshape workflows, roles, decision rights and handoffs around them
• Collaborate with engineers and creative technologists to stand up the content stack, both out of the box and custom built
• Codify standards, brand compliance, legal review for machine-consumption
• Prototype to accelerate delivery, using prompts, prototypes and lightweight internal tools to prove patterns quickly before scaling them through engineering
• Own VP-to-C-suite relationships across CMO, CCO, content operations lead, and platform owner, and the cross-functional teams that intersect to ship the work
• Translate between the CMO's brand and growth agenda, production's capacity and craft constraints
• Lead the delivery pod, including casting, offshore and partner capacity management
• Shape commercial strategy
• Run the workshops and steering reviews
• Convert proven engagements into reusable accelerators, methods, and offerings