Marketing Operations & Events Manager

About LightForceLightForce is leading the digital transformation of orthodontics and redefining the standard of care for patients. Our fully digital, 3D-printed orthodontic platform increases practice efficiency, improves clinical consistency, and enables more predictable treatment outcomes.

Unlike traditional stock brackets, LightForce delivers fully customized, patient-specific brackets paired with AI-driven treatment planning—optimizing outcomes at scale. With recent advancements unlocking the next phase of digital orthodontics, LightForce continues to push the boundaries of what’s possible in personalized care.
Learn more at www.lf.co

Description

In this role, you're the operational engine behind LightForce's global marketing function and its small but mighty team. You turn direction into plans, hold the details, and make sure what gets imagined actually gets delivered across events, programs, systems, and the day-to-day running of the team. This role is the operational counterweight to a highly creative VP. You'll bring order to an idea-rich function. That means turning direction into timelines and owners, tracking what's in flight, keeping things from falling through the cracks, and flagging what's at risk before it becomes a problem. The right person takes real satisfaction in translating priorities into plans with owners, dates, dependencies, and decision points, and then executing them without dropping a thread.

Prefer Boston-based candidates

Essential Duties and Responsibilities

Events

• Lead end-to-end execution of strategic events and programs, including NSM, AAO, trade shows, clinical education and customer programs
• Own budgets, vendors, logistics, and timelines
• Standardize planning processes, timelines, and follow-up workflows
• Ensure consistent lead capture, tracking, and post-event follow-up
• Report on ROI, pipeline, and program effectiveness
• Cares about creating high-end beautiful experiences

Program & Project Management

• Maintain a single view of everything in flight across the marketing function
• Convert strategic priorities into plans with owners, dates, and dependencies
• Manage handoffs across marketing, commercial, clinical, and product
• Keep leadership current on progress, risks, and outcomes

Cross-Functional Coordination

• Serve as a central point of coordination across the commercial team and leadership
• Improve communication flow and eliminate silos
• Align stakeholders to ensure accountability and follow-through
• Is extremely hands-on, and has a can-do attitude

Systems, Tools & Data

• Drive adoption and optimization of CRM and project management tools
• Improve integration across systems for visibility and efficiency
• Reduce reliance on manual processes and email tracking
• Establish centralized tracking for initiatives, timelines, and outcomes

Education and Experience

• Bachelor’s degree in marketing, communications OR equivalent core work experience
• 8+ years of relevant work experience in Marketing, Marketing Operations, Admin and/or Marketing Events Services 

Attributes

• Resourceful
• Organized
• Administrative
• Problem solver
• Proactive
• Reliable and Trustworthy
• Punctual
• Team player

Perks and Benefits (US Employees Only)

• Unlimited PTO for exempt employees
• 10 paid holidays per year
• Generous premium coverage for medical, dental, and vision plans
• Group plan voluntary life insurance
• Fringe benefits
• 401k retirement plan
• Paid parental leave
• Workplace perks such as food/coffee

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.

LightForce Orthodontics is an Equal Opportunity/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, Protected Veteran status, sexual orientation, or any other characteristic protected by federal, state, or local law.