Strategic Account Executive

Strategic Account Executive: (Remote, UK-Based)

Location: Remote from the UK (BST/GMT time zones required to support EMEA business hours)

We exist to transform our customers and change lives 

Who We're Looking For:

As the Strategic Account Executive for EMEA, you will serve as the main point of contact for customer success across the entire EMEA region. You'll own a portfolio of relationships where your consultative approach directly drives both customer transformation and RF-SMART's growth in this critical market. This role uniquely positions you as the primary RF-SMART connection for EMEA customers, requiring you to bridge continents and build lasting partnerships that turn customers into advocates. Your ability to understand complex business challenges, identify expansion opportunities, and orchestrate seamless experiences will directly impact our recurring revenue and market presence in the region.

What You'll Do:

Strategic Relationship Leadership

• Own the complete customer lifecycle for your EMEA portfolio, transforming initial relationships into long-term strategic partnerships that consistently renew and expand
• Orchestrate account strategy and growth by developing comprehensive plans that identify upsell opportunities, anticipate customer needs, and position RF-SMART as an indispensable partner
• Build executive relationships that give you access to decision-makers, enabling you to shape technology roadmaps and position RF-SMART solutions that drive measurable business outcomes

Revenue Growth & Pipeline Management

• Drive subscription renewals and expansion revenue that fuel RF-SMART's growth targets while ensuring customers realize continuous value from their investment
• Develop and maintain a robust sales pipeline that accurately forecasts opportunities and consistently delivers against revenue targets
• Negotiate contracts at senior levels, leveraging your business acumen to structure agreements that create win-win outcomes

Cross-Functional Collaboration

• Bridge time zones and teams to ensure EMEA customers receive responsive, seamless service by collaborating effectively with Customer Care, Support, and Pre-Sales resources
• Serve as the voice of the customer internally, providing clear communication to all departments about EMEA market needs, competitive dynamics, and growth opportunities
• Leverage internal resources strategically to orchestrate customer visits, deliver compelling presentations, and close complex sales cycles

Market Intelligence & Positioning