Operations Associate

About Snorkel

Snorkel AI is the frontier AI data lab, helping teams build the data and environments behind high-performing frontier and agentic AI. We combine technology with research-driven AI data development to create datasets, benchmarks, evals, and custom solutions for real-world AI systems. Founded out of the Stanford AI Lab in 2019, Snorkel works with leading AI labs and enterprises to move from better data to better outcomes. 

Excited to help us redefine how AI is built? Apply to be the newest Snorkeler!

About the Role

Please note: This is a three-month contract position requiring 40 hours per week.

Snorkel AI is seeking a detail-oriented Payments Operations Associate to support the compensation lifecycle for a broad and growing network of Expert Contributors who power our LLM data development efforts. You'll be the front line for expert support - investigating and resolving contributor payment issues and discrepancies with clarity, professionalism, and technical rigor.

You'll sit at the intersection of data operations, finance, product, and program teams, working within complex pay structures that include quality-based incentives. This is a great opportunity for a detail-driven, technically capable operator with a customer-support mindset to join a fast-moving team at the forefront of AI data development.

Main Responsibilities

• Own the day-to-day queue of payment support tickets, serving as the primary point of contact for expert-facing communications on pay issues, discrepancies, and disputes.
• Investigate ticket issues by auditing contributor data and complex payment systems with dynamic bonus structures; flagging errors or inconsistencies
• Resolve contributor’s pay disputes with clear, professional communication, escalating complex or sensitive issues as needed.
• Build and maintain SQL queries, scripts, automations and payment audit dashboards to speed up ticket investigation and reduce manual, repetitive work.
• Collaborate with Delivery, Operations, Finance and Engineering to troubleshoot discrepancies and streamline payment workflows for both internal and external stakeholders.
• Help maintain payment compliance and data traceability for operations, audit and accounting purposes.

Minimum Qualifications

• 2-3 years of experience in a customer support, payments, payroll, or finance operations role, ideally with some exposure to variable/incentive-based compensation in a marketplace environment.
• Exposure to 1099 gig contractor compliance or payment strategy design (incentive programs, quality scoring, performance-based rewards), familiarity with compensation cycles, payment schedules, or contractor/contributor invoicing