Director, Merchant Launch Operations
Posted 21 Aug 2026
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 8+ yrs
- Management level
- People management
- Employment
- On-Site
No salary listed for this role.
Field of studyIndustrial Engineering, Logistics, Supply Chain Management (or related)
Study levelBachelor's
ShipMonk isn't just a 3PL — we're the tech-powered growth partner for ecommerce brands, running 12+ owned fulfillment centers across the US, Canada, the UK, and Europe so our merchants can stress less and grow more.
We are seeking a highly skilled and experienced Director to join our Launch Operations team at ShipMonk. As a member of the Launch Operations team, this role will play a pivotal role in the planning and execution of high-impact, high-visibility projects and initiatives, while driving operational excellence across our fulfillment centers.
What you’ll do:
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Build & Lead the Ops CI Function
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Design and operationalize the Ops CI function at ShipMonk, including intake processes, project governance, and reporting cadence.
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Hire, develop, and lead a team of Ops CI managers embedded across the network.
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Establish and maintain a prioritized problem backlog, ensuring the team is always working on the highest-impact opportunities.
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Create visibility for Ops CI work across the organization- from the ops floor to the executive team- through a consistent cadence of reviews and change management.
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Drive Performance Improvement
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Own a portfolio of projects across fulfillment operations, cross-functional domains, merchant onboarding, and compliance programs.
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Apply structured problem-solving methodologies (Lean, Six Sigma, or equivalent) to diagnose root causes, design solutions, and implement changes that stick.
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Set and track KPIs for CI project outcomes- cost savings, throughput and speed improvements, quality- and report on progress to senior leadership.
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Partner with General Managers and functional leaders to identify and size improvement opportunities, and ensure operational buy-in for change implementation.
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Change Management & Culture
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Champion a culture of continuous improvement across ShipMonk- making problem-solving accessible and habitual at every level of the organization.
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Design and deliver CI training and capability-building programs for operations leaders and frontline teams.
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Lead change management efforts for major CI initiatives, ensuring sustainable adoption rather than one-time fixes.
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Merchant Launch & Solutions: