Account Manager

Most companies claim to have the best people. We say to them, "Keep dreaming." Our people are second to none. They set us apart with their entrepreneurial spirit and ambition. They come to us from the likes of Amazon, Microsoft, Nordstrom, Starbucks and the sports world, bringing energy, bold ideas and a willingness to dive into the unfamiliar. It's our people that make BDA the top global Merchandise Agency to work for.

Position Summary

The Sr. Account Manager - Sports is a strategic, customer-focused leader responsible for managing and growing complex client accounts while supporting the overall account strategy established by the National Account Manager. As a trusted partner to clients and internal teams, the Sr. Account Manager proactively identifies growth opportunities, leads high-impact merchandise programs, and ensures exceptional service delivery. Leading by example, mentor teammates, and play a critical role in driving client satisfaction, revenue growth, and long-term account success.

WORK LOCATION AND SCHEDULE

• This role is based out of our Dunwoody, GA office  and offers a flexible onsite schedule of onsite 4 days per week, with 1 day remote.

Key Responsibilities

Account Strategy & Growth Enablement

• Prepare and maintain an actionable strategic account plan using the OST model (Objective, Strategy, Tactics) for all assigned accounts focused on quarterly budget attainment (profit and margin results).
• Manage and grow assigned accounts by meeting or exceeding sales, margin, and profitability targets.
• Partner with the National Account Manager to execute account strategies, priorities, and growth initiatives.
• Identify, develop, and advance upsell and cross-sell opportunities across BDA products, programs, and services.
• Lead opportunity strategy, presentations, and pitches for complex or high-visibility initiatives.
• Ensure data hygiene guideline compliance. Manage all opportunities, tasks, and key performance indicators to prescribed guidelines through insights from Salesforce CRM,  promo and program performance analysis, and proactive recommendations.

Client Relationship Management

• Serve as the primary day-to-day point of contact for assigned clients, building trusted relationships across multiple stakeholder levels.
• Deeply understand client objectives, brand standards, budgets, and timelines to deliver tailored, brand-compliant solutions.
• Provide consultative guidance and creative merchandise recommendations aligned with client marketing and branding goals.
• Monitor client satisfaction, address issues proactively, and drive high levels of retention and repeat business.