Revenue Systems Manager

ShipMonk isn't just a 3PL — we're the tech-powered growth partner for ecommerce brands, running 12+ owned fulfillment centers across the US, Canada, the UK, and Europe so our merchants can stress less and grow more.

ShipMonk is looking for a Revenue Systems Manager to own the end-to-end revenue tech stack and drive optimization, efficiency, and productivity through the best use of technology. You will be responsible for managing our current systems, ensuring data integrity, and building out robust insights and reporting capabilities. As a critical member of the Revenue Operations team, you will support the current technology, identify improvements and enhancements, and define the systems strategy and roadmap.

This is an amazing opportunity for someone who has strong business acumen coupled with strong technical expertise and loves making an impact through people, process, and technology.

The ideal candidate will be able to work effectively with cross-functional teams (e.g. marketing, sales, account management, client services, finance, etc.) to design and implement best practice solutions in our CRM (Salesforce) and other revenue systems to effectively support our business objectives, streamline processes, and provide comprehensive insights and analytics.

What You’ll Do:

• Manage the administration, configuration, and integration of Salesforce.com and other tools across the revenue tech stack, including technologies for marketing automation, sales engagement, data enrichment, analytics, etc.
• Define and maintain the systems strategy and roadmap
• Recommend and drive process and system improvement initiatives across the end-to-end revenue organization
• Ensure data quality, accuracy, and governance across all revenue systems
• Provide reporting and insights to establish best-in-class visibility and tracking of critical revenue metrics in areas such as marketing spend, campaign management, lead lifecycle, pipeline, forecasting, sales productivity and effectiveness, and other revenue outcomes
• Work with cross-functional stakeholders to understand key objectives, define initiatives to improve business performance, and deliver technology solutions that align with business needs
• Provide training and ongoing day-to-day support to users, including documentation, related to systems, processes, and user guides
• Own Salesforce configuration changes as needed, such as Flow, assignment rules, approval processes, custom objects, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, custom metadata, mobile administration, reports and dashboards, etc.

What You’ll Need:

• Certified SFDC Administrator required with 3-5 years of relevant hands-on administration experience