Manager, Merchant Launch
Posted 25 Aug 2026
Advertised as “Sr. Manager, Merchant Launch”
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 5+ yrs
- Management level
- People management
- Employment
- On-Site
No salary listed for this role.
Field of studyBusiness Administration, Logistics, Supply Chain Management (or related)
Study levelBachelor's
ShipMonk isn't just a 3PL — we're the tech-powered growth partner for ecommerce brands, running 12+ owned fulfillment centers across the US, Canada, the UK, and Europe so our merchants can stress less and grow more.
We are seeking a highly skilled and experienced Senior Manager to join our Launch Operations team at ShipMonk. As a member of the Launch Operations team, this role will play a pivotal role in the planning and execution of high-impact, high-visibility projects and initiatives, while driving operational excellence across our fulfillment centers.
What you’ll do:
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Merchant Launch & Solutions:
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Support the analysis of merchant attributes and SKU profiles to determine effective solution(s)
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Own the successful design, execution and oversight of merchant launches, ensuring all operational aspects are thoroughly planned and executed.
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Coordinate with cross-functional teams to ensure all merchant launch requirements are met and any issues are promptly addressed.
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Engages directly with prospective merchants on operations requirements and solutions to drive sales.
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Define, track, and analyze metrics related to the launch of new merchants.
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Develop and support the implementation of new service offerings.
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Train and support Operations teams on new merchant solutions and service offerings, ensuring a smooth transition and effective utilization.
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Analysis:
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Develop and implement user-friendly workflows using tools such as Asana, Slack, Salesforce, and Google-based applications to streamline processes.
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Design and maintain dashboards and reporting tools to provide actionable insights and support data-driven decision-making.
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On-Site Support & Leadership Development:
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Provide on-site support and leadership development, ensuring team members are well-trained and equipped to meet operational challenges of the launch
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Mentor and coach team members to build leadership capabilities and foster a culture of continuous improvement.
What you’ll need:
- Bachelor’s degree in supply chain management, logistics, business administration, or a related field
- Minimum of 5 years of experience in e-commerce fulfillment operations, inventory management, and process optimization, preferably in a fulfillment center or distribution environment.