CI Program Manager

ShipMonk isn't just a 3PL — we're the tech-powered growth partner for ecommerce brands, running 12+ owned fulfillment centers across the US, Canada, the UK, and Europe so our merchants can stress less and grow more.

We are seeking a highly skilled and motivated Sr. Director, CI Program Management - Inventory Management to join our dynamic team. In this role, you will analyze, optimize, and improve Inventory Management processes across inventory accuracy, visibility, controls, and system capabilities. You will partner closely with Operations, Customer Experience, and Product Development (Technology) teams to drive continuous improvement across cost and service as well as designing innovative new services, features, or solutions in a fast-paced, highly variable fulfillment operations environment.

What you’ll do

• Program manage a roadmap containing every aspect of continuous improvement of the Inventory Management service area, primarily focusing on Operational improvements (people, process, systems) but also including CX improvements (e.g., support documentation updates, CX training improvement), and Technology (e.g., reporting, OMS functionality) features
• Leverage data to establish key metrics for governance, draw actionable insights through loss analysis on priority initiatives, and track impact of improvements across cost & service
• Work directly with Operations leadership and warehouse associates on end-to-end initiatives on improving Inventory Management processes (replenishment, pick, and pack) from floor diagnostics (floor walks, feedback sessions) to solution design, roll out, change management, and validation
• Partner with CX leadership and teams to identify and resolve merchant retention risks related to Inventory Management by firefighting escalations real time and subsequently solutioning root causes.
• Partner with Product Development on identifying & designing WMS / OMS system improvements around Inventory Management that have highest impact to cost and merchant value.
• Partner with Engineering to explore potential automation and technology opportunities
• Directly own and drive critical Inventory Management initiatives, leading by example as a builder alongside the team, with the ability to design & build solutions in any department supporting the D2C Outbound program

What you’ll need

• Bachelor’s degree in Industrial Engineering, Manufacturing Engineering, Supply Chain, or related field (Master’s a plus).
• 7+ years experience as a Process/Industrial Engineer or in Operations Management with a focus on Inventory Management in a D2C fulfillment, e-commerce, 3PL, or high-velocity distribution environment.