Facilities & Automation Management Manager
Posted 24 Sep 2026
Advertised as “Sr. Manager - Facilities & Automation Management”
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 10+ yrs
- Management level
- People management
No salary listed for this role.
CertificationsCertified Facility Manager (CFM), Facility Management Professional (FMP)
Field of studyConstruction Management, Engineering, Facilities Management (or related)
Study levelBachelor's
ShipMonk isn't just a 3PL — we're the tech-powered growth partner for ecommerce brands, running 12+ owned fulfillment centers across the US, Canada, the UK, and Europe so our merchants can stress less and grow more.
Overview
As the Sr. Facilities & Automation Maintenance Manager, you will be a strategic leader responsible for overseeing complex maintenance operations across multiple ShipMonk operated fulfillment centers. The primary mission is to ensure all buildings and automation systems remain fully operational and efficient. This includes leading a team of dedicated Maintenance Technicians, shifting the culture towards proactive mechanisms supporting our next phase of growth, data-driven maintenance, and ensuring a safe, functional working environment for all team members. You will be a proactive, engineering-minded leader with a keen eye for anticipating maintenance needs, driving automation strategy, and quickly addressing operational concerns with systemic solutions and mechanisms.
What You'll Do
Strategic Leadership & Team Development:
- Manage maintenance operations across multiple buildings, each supported by in-house maintenance technicians.
- Lead, monitor the performance, and coach the maintenance team, developing their troubleshooting skills to move beyond basic part replacement. Act as the first line of defense for complex issues, teaching technicians to use data and diagnostic tools to identify root causes.
- Ensure each building is adequately staffed and properly equipped to meet operational needs, with a focus on future-proofing skills for robotics and automation.
Systemic Process Improvement & Reporting:
- Develop and implement systemic maintenance reporting and escalation protocols. Ensure clear visibility into equipment status, severity levels, and resolution timelines to prevent unexpected downtime.
- Oversee maintenance ticketing systems to track and resolve issues efficiently. Lead by example in keeping open lines of communication with operations stakeholders regarding open issues.
- Implement Standard Work procedures for maintenance technicians to ensure consistency and accountability across all sites.
Automation & Equipment Management:
- Ensure the smooth, ongoing operation of all facilities in the region, prioritizing safety and efficiency. Partner with LP & Safety department on policy development and ensuring adherence to OSHA and safety regulations.
- Perform and monitor preventive maintenance on Powered Industrial Trucks (PITs), advanced conveyor systems, and future automation equipment/robotics.