Service Technician
Posted 12 May 2026
Advertised as “*$2500 SIGNING BONUS!* - Service Technician”
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 5+ yrs
- Management level
- Individual contributor
- Employment
- On-Site
No salary listed for this role.
CertificationsNetwork+
CertificationsCTS-I
Job Title: Service Technician
Location: Kansas City, MO (and surrounding areas)
$2500 HIRING BONUS!!!
Company Overview:
Electronic Contracting Company (ECC), based in Lincoln, Nebraska, leads in delivering sophisticated electronic systems across various sectors. With a 65-year legacy, our mission is to create impactful experiences through technology. We are committed to innovation, quality, and client satisfaction, built on the principles of freedom and responsibility.
Job summary:
The Service Technician’s primarily responsible for providing support to field installation teams and clients as it pertains to code implementation, device programming and diagnostics, service department tickets, project close-out operations, and other tasks assigned.
Key responsibilities:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The following areas of responsibility represent Key Results Areas (KRA’s) for which performance will be measured:
Technical Standards
- Acquires and maintains training to develop and sustain the skills required to provide the highest level of integration support for products that the company promotes.
- Ensures consistent adherence to company established technical service standards, thereby insuring the highest level of customer satisfaction.
- Communicates regularly with Service Manager on proposed systems to maintain proper engineering and compatibility standards.
- Resolves customer problems or complaints relating to installations promptly and documents as per company policies and/or guidelines.
- Provides proper tools, materials and test equipment to maintain the highest technical quality possible within the constraints of strong financial management.
- Maintains accurate installation supplies and materials inventory levels to ensure adequate availability for projects.
Engineering
- Verifies site information in a post-sales manner.
- Verifies hardware and software functionality as engineered.
- Provides feedback on solution viability as it pertains to integrations with other systems and products.
Communications
- Coordinates with Project Management team to help facilitate project timelines and goals. This facilitation will be in the form of aiding with implementations and communications with regards to integration status.