ServiceNow Developer

About Ensono

Ensono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients’ digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations optimize today’s systems across any hybrid environment with services such as consulting, mainframe and application modernization, public cloud migration and cloud-native development. With certified experts in AWS, Azure and Google Cloud and recognized as Microsoft Datacenter Transformation Partner of the Year, Ensono has over 3500+ associates globally and is headquartered in greater Chicago.

We care about your success, offering comprehensive strategic and managed services for mission-critical applications. Our Advisory and Consulting services can help upfront with an application strategy or find the right places for your applications – whether it’s public, multi or hybrid cloud, or mainframe. And because we span across all mission-critical platforms, we can meet you wherever you are in your digital transformation journey, with 24/7 support when you need it. We are your relentless ally, flexing with you when challenges emerge so you don’t feel stuck in place. With cross-platform certifications and decades of experience, our technology experts have become an extension of your team so you’re continuously innovating – doing more with less while remaining secure. And that’s just the beginning**.**

Role Summary

The ServiceNow ITOM SME (Event Management) will be responsible for designing, implementing, administering, and optimizing the ServiceNow Event Management platform to enable proactive monitoring, alert correlation, incident reduction, and improved operational visibility. The role requires strong expertise in Event Management, CMDB, Discovery, Service Mapping, integrations, and IT Operations Management best practices.

Roles and Responsibilities

• Play a key role in the development and enhancement of the ServiceNow platform with a primary focus on the ITOM Event Management module.

• Design, implement, configure, and maintain ServiceNow Event Management solutions across enterprise environments.

• Configure and manage:

• Event Rules

• Alert Correlation Rules

• Alert Management Rules

• Develop and maintain integrations with various monitoring tools.

• Configure Event Management dashboards, health dashboards, KPIs, and reporting capabilities.

• Implement and optimize Alert Correlation and Root Cause Analysis (RCA) capabilities.