Technical Engagement Manager

About Starburst

Starburst delivers enterprise intelligence at scale by giving organizations secure, governed access to all their data, wherever it lives. Built for distributed data environments, Starburst helps enterprises power AI and analytics without the cost and complexity of traditional data consolidation. With open standards including Trino and Apache Iceberg, Starburst enables trusted access to complete enterprise context while helping organizations avoid vendor lock-in. Leading global enterprises trust Starburst to fuel AI, analytics, and enterprise intelligence. Learn more at starburst.ai.

About the role

Starburst Data is seeking a highly skilled and experienced Technical Engagement Manager to join our dynamic team. In this role, you will be responsible for working closely with a few of our largest customers to understand their business challenges and requirements, architecting solutions using Starburst products and driving business outcomes across the customer journey, from initial engagement to successful adoption. As a Technical Engagement Manager, you will serve as a trusted advisor to our customers, helping them maximize the value of their data and achieve their business objectives.

As a Technical Engagement Manager at Starburst you will: 

• Establish trust and credibility by demonstrating Data & AI industry knowledge, understanding of the buyer's organization, and a track record of successful engagements.
• Build and nurture strong relationships with the champion, who serves as the internal advocate for the engagement within the customer organization.
• Offer support and guidance to the champion throughout the engagement process, helping them navigate internal processes and mobilize resources as needed.
• Proactively address concerns and objections raised by other stakeholders, leveraging insights from the champion and executive buyer to overcome obstacles and drive alignment.
• Solicit feedback from other stakeholders throughout the engagement process, incorporating their input to enhance service delivery and customer satisfaction.
• Collaborate with sales teams to understand customer needs and objectives to identify new use cases and/or adoption opportunities.
• Drive adoption of Starburst culminating in the Customer reaching its success criteria.
• Partner with internal teams, including architects, engineers, and project managers, to ensure successful delivery of services.
• Serve as one of the primary points of contact for customers throughout the engagement lifecycle.
• Monitor and report on key performance indicators (KPIs) to track the success of engagements.