Technical Assistance Center Operations Support Analyst
US$50,000 – US$70,000 / yr base salary
Posted 1 Oct 2026
Advertised as “Technical Assistance Center Operations Support Analyst ”
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 2+ yrs
- Management level
- Individual contributor
- Employment
- Remote
- Contract
- Full-time
- Visa sponsorship
- Not offered
| Base salary | US$50,000 – US$70,000 / yr |
|---|
CertificationsCertified Pharmacy Technician (CPhT)
**Technical Assistance Center Operations Support Analyst
**Remote | Full-Time
Who We Are
NuvemRx helps community health providers deliver on their mission by simplifying the complexity of pharmacy operations, with a suite of scalable solutions that integrate software, intelligence, and expert support to illuminate savings, expand access, and elevate patient care.
What We Are Looking For
At NuvemRx, we hold a high bar because our work directly impacts patient care. We look for people who embody our core values:
- Mission Always: Every choice is a chance to serve our customers and improve healthcare
- Be a Pioneer: Take initiative, solve problems, and build what does not yet exist
- Do the Right Thing the Right Way: Lead with integrity, compliance, and thoughtful execution
- Stronger Together: Own your role, collaborate deeply, and elevate the team
We are also a fast-growing company, which means you bring strong ownership, comfort with ambiguity, resilience, and a bias toward action.
About the Role
The TAC Operations Support Analyst is the first point of contact for NuvemRx pharmacy customers needing help with PioneerRx and pharmacy operational workflows. You will investigate, troubleshoot, and resolve Tier 1 support issues across prescription processing, claims adjudication, billing, inventory, and system configuration — translating your pharmacy expertise into fast, accurate resolutions for the customers who depend on us. This role requires candidates to be authorized to work in the United States; visa sponsorship is not available.
What You'll Do
- Receive and manage inbound support requests via phone queue, email, and Salesforce.
- Investigate and resolve Tier 1 issues related to PioneerRx, prescription processing, billing, adjudication, inventory, and dispensing workflows.
- Escalate complex issues to higher tiers while maintaining ownership of customer communication.
- Educate pharmacy users on system functionality and workflow best practices.
- Document case activity, findings, and resolutions accurately in Salesforce.
- Identify recurring issues and contribute to knowledge base documentation and process improvements.
- Collaborate with Technical Support, Operations, Product, and Engineering on issue resolution.
What You Bring
Required