Partner Operations Data Analyst

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day.

This isn't a role that waits for data to break and then cleans it up. You will help design the governance standards this data runs on, in close partnership with Partner Operations leadership and our Partner Systems lead, and you will help design how partner data flows into Salesforce as our single source of truth.

The bigger opportunity: clean, well-structured partner data is what makes AI actually trustworthy to build on. You will help envision and build how AI, including tools like Claude, makes partner data visible and usable for our Partner Account Managers (PAMs), from AI-assisted dashboards to forecasting support. This is a long-term, foundation-building function meant to compound in value over time. Done well, it directly shapes how leadership sees revenue, gives Partner Sales the visibility to manage pipeline and partner health proactively, and informs how we make partner program decisions.

You will report to the Head of Partner Programs & Operations in the US . This role is eligible for remote work within Costa Rica. You must reside in Costa Rica.  

You Will

Partner Attribution & Pipeline Health

• Maintain partner attribution logic, data quality, and cross-system reconciliation across Salesforce and other partner systems, ensuring MDF campaigns, marketing activities, and partner directory leads are properly captured and attributed to pipeline.
• Validate that partner opportunity data, including deal registration for partner-sourced deals, is accurate and properly tagged, reconciling Salesforce against the partner portal.
• Build and maintain visibility into partner health, pipeline health, and bookings results, so partner leadership and PAMs can proactively manage their book of business rather than react to it.

Data Architecture & Governance

• Design and execute structured data cleanup across Salesforce and the partner portal (account, opportunity, and territory records), helping set the governance standards this work runs on in collaboration with Partner Programs leadership and our Partner Systems lead.
• Partner with the Systems team on field-level access governance, so the right people, and only the right people, can update partner data.
• Drive the definition and documentation of partner active and inactive status logic, running the annual review that applies it across the partner base.