Web UX Designer

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day.

The Web UX Design team, part of Digital Demand Marketing, is looking for a Senior Web UX Designer to design engaging, valuable, and intuitive experiences for our website. You will represent the end user and evangelize human centered methodologies to ensure our designs meet people's needs, from first time visitors to seasoned customers.This role is design-focused, with a strong emphasis on translating ideas into buildable, well documented components for a fully asynchronous, globally distributed engineering team. You'll help maintain our Web design system components, and you'll see your work through from concept to launch, working hands-on with developers through Jira, redlines, and branch review rather than handing off a file and moving on. As a senior member of the team, you'll help raise the bar for craft and design system maturity with strategic and systems-level thinking. You're curious, receptive to feedback, and genuinely enjoy working closely with a team. Redlines, tickets, and following a project from end-to-end aren't a chore to you, they're where the design work actually comes to life.

You will report to our Director, Web UX Design in  the US. This role is eligible for remote work within Costa Rica. You  must reside in Costa Rica.  

You Will:

• Design user journeys, wireframes, and high fidelity prototypes for web pages and components, applying and extending our existing web design system rather than solving the same problem twice
• Help boost design quality and system maturity by contributing components and patterns to our web design system, keeping documentation current for other designers and engineers to use
• Prepare clear specifications, redlines, and handoff documentation that a fully asynchronous, globally distributed engineering team can build from without back and forth
• Work directly in Jira alongside developers, tracking design tickets through to completion, and following up until each one ships
• Review live branches and staging builds against design specs, flagging and helping resolve visual or functional mismatches before launch
• Conduct user research in collaboration with our research lead
• Design and build conversion-focused web pages on a staging branch in our CMS, ensuring brand consistency and adherence to best practices.