Business Analyst

Business Analyst  

Active DV Clearance is a mandatory requirement for this role  

Salary: competitive depending upon experience + benefits  

 
Location:  Hybrid (home-based & working with Kerv Digital office/customer site visits as required) Office locations – Longbridge, London & Nottingham 

ABOUT KERV  

At Kerv we harness the power of technology for the good of our people, our customers, our society and our planet. Technology is the enabler; impact is how we judge success.  

As a certified B Corp and Great Place To Work, we care deeply about how we show up for our people, our customers and the world around us. These aren’t badges for us, they reflect how we work every day and the standards we hold ourselves to.  

With more than 900 specialists and over 1,600 technical certifications, we are bringing together expertise across cloud, AI, compliance, data, customer experience and business applications. Working as one connected team, we solve complex challenges and stay accountable from strategy through to delivery, adoption and ongoing improvement.  

We help organisations build secure, well governed foundations, leverage more from their technology and unlock new opportunities through innovation and AI. Our focus is on making technology work in the real world and delivering lasting value.  

THE ROLE  

You’ll be part of the Business Analyst team in Kerv Digital.  

At Kerv Digital, we help organisations unlock the power of technology to transform how they work, engage customers and drive business value. We combine deep expertise across Microsoft Business Applications, Power Platform, AI, DevOps, Data and cloud technologies. With a strong focus on outcomes and real-world value, we make digital transformation feel tangible, purposeful and fast-moving.  

We are looking for a passionate Business Analyst to join us and support the delivery of digital transformation projects across our customer base.  

This is primarily a Business Analysis role rather than a technical configuration or development role. We are looking for someone who can understand business problems, work closely with users and stakeholders, define clear requirements, and help delivery teams translate those requirements into effective digital services.  

The role will initially support a Microsoft Power Platform and Power Pages project, so experience working on digital applications, portals, workflow solutions or similar technology-enabled transformation projects would be beneficial. Previous Dynamics 365 experience is not required. 

Typical Responsibilities and deliverables will include:  

• Gathering, analysing and documenting functional and non-functional requirements using appropriate techniques, both remotely and in person, within an Agile delivery environment.  

• Translating business requirements into clear user stories, acceptance criteria and backlog items.  

• Creating, refining and helping prioritise a structured delivery backlog alongside Product Owners, Solution Architects, developers and other delivery team members.  

• Understanding existing business processes and identifying opportunities for simplification, process improvement and automation.  

• Mapping current and future-state business processes and user journeys.  

• Capturing data requirements, business rules, validation requirements and dependencies.  

• Supporting the definition of digital user journeys, including internal users and external users accessing web-based services or portals.  

• Working with stakeholders to define requirements around forms, workflow, notifications, access, authentication and information capture where appropriate.  

• Influencing, managing and analysing a broad range of internal and external stakeholders.  

• Acting as a subject matter expert and champion for agreed business requirements throughout the delivery lifecycle.  

• Creating clear and effective documentation for both business and technical audiences.  

• Supporting sprint planning, backlog refinement, demonstrations, testing and User Acceptance Testing.  

• Ensuring requirements remain traceable from initial discovery through to implementation and acceptance.  

• Challenging requirements constructively to ensure that delivered functionality provides genuine business and user value.  

• Developing a working understanding of the capabilities and limitations of Microsoft Power Platform, including Power Apps, Power Pages, Power Automate and Dataverse, in order to work effectively with technical delivery teams.  

• Managing multiple priorities and helping ensure agreed delivery timescales are achieved.  

• Consultancy and public sector delivery experience would be desirable.  

• Active DV Clearance is a mandatory requirement for this role  

Competencies & Experience:   

Personal attributes  

• Able to demonstrate strong communicate skills with all stakeholders 
• Able to cultivate and maintain relationships with all stakeholders 
• Can skilfully influence decisions 
• Political Awareness 
• An analytical thinker with attention to detail 
• Can demonstrate emotional intelligence when navigating difficult challenges 
• Self-starter, able to progress without direction (although support will always be there if needed) 
•  Must be a team player  

Professional attributes  

• Understands IT Project delivery and it’s lifecycle   
• Can demonstrate a varied range of requirement elicitation techniques  
• A solid understanding of Product Ownership   
• Understands the process of requirements engineering  
• Able to create, refine and progress a user story backlog  
• Proficient process and data modelling skills using industry standard notations  
• Understands the concept of change management  
• Strong facilitation skills  

What we can do for you:  
We’re a transparent, honest and fiercely equal employer that believes completely in providing the best possible work experience for our employee’s:    

Real Flexibility – A healthy approach for most of our teams seems to be splitting three ways between home, customer sites and the office.   

Awesome Environment – all of our employee’s will tell you that we foster an easy going environment, are experts at what we do and care deeply about what we work on – the company was started specifically to find a way for people to take more enjoyment from their work.   

Interesting Work – these days most of our customers are household names and many of our projects have an important impact on the world around us. The kind of things we do regularly include working with not-for-profits to transform how they leverage technology, working with public bodies to shape digital services and working with top tier private entities to bring genuinely new and meaningful products and services to market.   

Great Benefits – all the usual suspects and then some. Some highlights include excellent professional development support including frequent in-house training for tech. you can’t get trained on anywhere else, private healthcare, company pension and, well stocked cupboards with tasty goodies (we’re a food first company too).  

Recognition & Growth – Recognized as a 'Great Place to Work' in both the UK and India, our commitment to excellence goes beyond our products and services. Our culture is a testament to the dedicated technologists who work tirelessly to drive our vision forward. Being a part of Kerv Digital means embracing a culture of innovation, collaboration, and mutual respect. Our teams in the UK and India thrive in an atmosphere that promotes continuous learning and growth. 

OUR VALUES  

At Kerv, we’re building something special and building it to last. Our values shape how we work, how we treat each other and how we deliver for our customers:  

• Think Customer First – we put our customers at the heart of every decision  

• Team is Everything – we collaborate, support each other, and win together  

• Spread Good Vibes – we bring positivity, energy and respect into everything we do  

• Build Future – we look ahead, innovate and create lasting impact  

• Do the Right Thing – we act with integrity and always do what’s fair and honest  

We’re looking for people who bring these values to life in how they work every day. We want everybody to feel valued, included and love working together. With an uncompromising pursuit of amazing employee experience, we always strive to do the right thing. We believe and will relentlessly promote and support the power of diversity, equality and belonging, through collaboration and creating exceptional solutions together.  

Equal opportunity statement 

We welcome applications from all qualified individuals regardless of age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, gender, sexual orientation or any other characteristic protected by applicable law.   

Kerv encourages applications from people of all backgrounds, experiences and perspectives. Our recruitment decisions are based solely on skills, experience, qualifications and business needs, and we provide reasonable accommodations throughout the recruitment process where required.  

You will live the Kerv values…

• Think Customer First
• Team is everything
• Spread good vibes
• Build future
• Do the right thing

At Kerv, we’re building something special and we’re building it to last. We want everybody to feel valued, included and love working together. With an uncompromising pursuit of amazing employee experience, we always strive to do the right thing. We believe and will relentlessly promote and support the power of diversity, equality and belonging, through collaboration and creating exceptional solutions together.