Life Safety Service Technician

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together

The primary role of an Experienced Life Safety Service Technician is to assist the Service Manager with the troubleshooting, repair, and maintenance of low voltage systems within a facility. Low voltage systems include fire alarm, video surveillance, door access, AV, audio, paging, intercom, nurse call and network. In this field service role, technicians are also provided opportunities to gain experience in design, estimating, engineering, and sales within the company. This individual will bridge the gap between people and technology.

PRIMARY DUTIES:              

• Service, Inspecting, testing, and maintaining of low voltage systems
• Troubleshoot, adjust, calibrate, align, and modify circuitry, components, and programming.  Records effects on system performance
• Demonstrates attention to detail, accuracy, thoroughness, and dependability by following instructions and being an active listener
• Adapts well to changing circumstances or conditions in the field
• Pursues career development opportunities such as training and certification courses
• Always maintains a professional attitude and appearance
• Keeps a clean and organized work environment
• Adheres to all NEW ERA policies regarding dress code, safety, attendance, etc.
• Other duties may occur at your managers discretion
• Some Engineering for Nurse Call

COMPETENCY:

• Prior Access Control, CCTV, Security Alarm, Intercom, and Audio  experience
• Obtain Avixa CTS, NICET, or other industry certifications 
• Proficient system programming experience
• Proficient use of MS Windows PC and MS Office applications
• Familiar with RTA software and acoustic measurements
• Must communicate clearly and professionally, verbally and written
• Valid driver’s license
• Reliable transportation