System Engineer

About Agero:

Wherever drivers go, we’re leading the way. Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit https://www.agero.com/.

Note: For our technical positions, we love to get you started in person! You may be required to travel to Medford for your initial onboarding. Don't worry about the logistics - once you're hired, we handle all travel arrangements and expenses for you.

Role Description and Mission:

The Associate System Engineer supports the installation, configuration, and maintenance of the organization’s  server environment.  Reviews and resolves problems associated with server hardware, OS and application software and escalates when appropriate.  Reports problems on both server and workstation systems.  Provides third level support for administration and maintenance of PC and system applications.

Key Outcomes:

• Supports the regular maintenance of core corporate information systems (Exchange, NT, RAS, SQL), including upgrades, expansions, and security.
• Performs routine backups of system and data files, restores as requested or required and adheres to disaster recovery procedures.
• Administers user and group accounts for the Network Operating System, including the assignment of security privileges.
• Manages voicemail and call routing services for organizational requirements, including installing and configuring phones and network ports
• Manages file and print services for organizational requirements, including installing and configuring printers and print queues.