Who we are:

Strongpoint Partners is tech-enabled retirement services platform serving small- to mid-sized businesses with integrated retirement third party administration, recordkeeping, payroll, and HR solutions. Recognized as one of Inc. 5000’s Fastest Growing Private Companies in America and certified as a Great Place to Work, Strongpoint offers a suite of services that prioritizes accuracy, compliance, and reduction of regulatory risk for its clients, delivered by local client success teams that understand the nuances of the markets they serve. Strongpoint Partners combines a relentless passion for service and innovation with the experience and expertise required to make retirement work for everyone. For more information, please visit: www.strongpointpartners.com.  

Director of Operational Efficiency

Position Summary

Strongpoint Partners is seeking a Director of Operational Efficiency to lead a portfolio of operational improvement initiatives focused on making plan administration more accurate, scalable, and efficient across the Strongpoint platform.

This role will drive the technology, process, and system changes needed to improve how work gets done across our TPA operations. This includes evaluating new tools and best practices, leading migrations to new compliance systems, driving adoption and proficiency of new technology, and implementing solutions such as straight-through processing.

The ideal candidate is a hands-on operations and process improvement leader with deep defined contribution plan administration experience who has successfully taken technology and process initiatives from concept through implementation and measurable results. This person will work collaboratively across Administration, Product, Technology, Transformation, and CRM teams to identify operational pain points, prioritize opportunities, and execute a roadmap of improvement initiatives.

Key Responsibilities

• Develop and implement a playbook of operational improvement initiatives across Strongpoint’s TPA operations.

• Identify operational pain points and translate them into prioritized technology, process, and system improvement initiatives.

• Test and evaluate new tools, technology, and industry best practices to improve operational efficiency and scalability.

• Partner closely with the Product team to lead the rollout and adoption of technology solutions that improve the accuracy, speed, and scalability of plan administration.

• Lead migrations to new compliance systems, including FT William and ASC, with a focus on data integrity, adoption, and minimal operational disruption.