Member Communications Director

AffirmedRx is on a mission to improve health care outcomes by bringing clarity, integrity, and trust to pharmacy benefit management. We are committed to making pharmacy benefits easy to understand, straightforward to access and always in the best interest of employers and the lives they impact. We accomplish this by bringing total clarity to business practices, leading with clinical approaches, and utilizing state-of-the-art technology.

Join us in improving health care outcomes for all!  We promise to do what’s right, always.

Position Summary:

AffirmedRx is seeking a hands-on, patient-centered leader to join our growing Marketing team as the Member Communications Director. This role is responsible for overseeing the development and execution of all member communications, both current and future, with a focus on evolving from single-channel to multi-channel digital strategies. The Director will prioritize and manage messaging related to formulary changes, cost-saving opportunities, and other key health updates. Collaborating closely with cross-functional teams—including Operations, Formulary Strategy, Client Management, and Data Analytics—this role ensures communications are accurate, timely, and secure. The position reports directly to the Vice President of Marketing.

What you will do:

 Member Communication Strategy and Execution:

• Build a marketing communications plan to meet key business objectives
• Streamline templates for letters, postcards, and digital formats (email, app notifications)
• Ensure messaging is clear, consistent, and patient-centered across all channels
• Manage customization to meet client and regulatory requirements
• Prepare for enhanced digital engagement using QR codes and online tools

Process Oversight and Execution Management:

• Oversee end-to-end communication workflows with attention to detail and timeliness
• Review incoming requests, assign tasks, and ensure seamless follow-through
• Monitor and manage project timelines and cross-functional deliverables
• Maintain compliance, accuracy, and security throughout the communication lifecycle

Vendor & Channel Execution:

• Coordinate with print and mail vendors to ensure timely, high-quality output
• Establish and enforce quality control processes for both print and digital delivery
• Track vendor performance and maintain effective working relationships
• Develop and implement the transition to multi-channel distribution, including digital-first formats

Cross-Functional Leadership and Collaboration: